ANA VEIGA
London
Summary
Skilled professional with expertise in administrative tasks and strong communication abilities. Proficient in scheduling software, data entry, and sales, consistently achieving targets. Multilingual in English, Portuguese, and Spanish, providing friendly and detail-oriented service. Knowledgeable in dental nursing, sterilization techniques, and infection control, ensuring compliance with dental laws and ethics.
Overview
16
16
years of professional experience
Work history
Receptionist
MM Bargain Removals
London, Lambeth
2025.11 - Current
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Upheld confidentiality with sensitive information handling procedures.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Completed data entry tasks whilst adhering to strict deadlines.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Handled appointment scheduling to ensure smooth daily operations.
- Maintained accurate and up-to-date records for smooth handovers.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Managed office calendar, set new appointments and assisted with arrangements.
Dental Nurse Trainee
2019.01 - 2019.03
- Diligently cleaned instruments and work areas in accordance with sterilization and disinfection protocol
- Successfully assisted the dentist by performing chair-side duties
- Competently take x-rays
- Set up examination room and dental trays in preparation for examinations and procedures
Cleaner
Interserve
2010.09 - 2011.11
- Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
- Washed and spot-cleaned files, desktops, office glass, partitions, doors, and walls.
- Cleaned in and around the buildings, prioritising safety at all times.
- Dusted all furniture and fixtures thoroughly and carefully.
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming
Nursery Assistant
Nursery
2010.06 - 2010.07
- Offered parents detailed daily reports that outlined their child's day.
- Organised small groups of children while transitioning to and from outdoor play.
- Maintained daily records of children's individual activities, behaviours, meals and naps.
- Communicated regularly with parent about daily activities and behaviours.
- Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.
- Established a safe play environment for the children.
- Assisted the lead teacher with snack time, arts and crafts.
Education
Level 3 - Medical Secretary
Oplex Careers
LondonNational Diploma - Dental Nursing
Acepace Training
2018.10 - 2019.01
First Aid Level 3 - undefined
Oplex Careers
Level 2 National Award - Merit
Battersea Park School
Level 2 webpage creation - Merit
Battersea Park School
National Certificate - ICT Level 2
Battersea Park School
Mathematics - Grade C
Battersea Park School
Preparation for working life - Level 2
Battersea Park School
Spanish - Grade A
Battersea Park School
Portuguese - Grade A
Battersea Park School
Adult Numeracy - Level 2
Battersea Park School
Skills
- Basic administrative knowledge
- Excellent communication skills
- Schedule it software
- Goal-oriented
- Multilingual in English, Portuguese and Spanish
- Data entry
- Friendly
- Sales experience
- Detail-orientated
- Cash register familiarity
- Familiar with roles and responsibilities of a Dental Nurse
- Familiar with Sterilization techniques
- Good knowledge of dental law and ethics
- Infection control protocol
- Firm knowledge of cross infection control protocol (HTM-01-05)
- Problem solving
- Calm under pressure
LANGUAGES
Portuguese | Native
Timeline
Receptionist
MM Bargain Removals
2025.11 - Current
Dental Nurse Trainee
2019.01 - 2019.03
National Diploma - Dental Nursing
Acepace Training
2018.10 - 2019.01
Cleaner
Interserve
2010.09 - 2011.11
Nursery Assistant
Nursery
2010.06 - 2010.07
First Aid Level 3 - undefined
Oplex Careers
Level 2 National Award - Merit
Battersea Park School
Level 2 webpage creation - Merit
Battersea Park School
National Certificate - ICT Level 2
Battersea Park School
Mathematics - Grade C
Battersea Park School
Preparation for working life - Level 2
Battersea Park School
Spanish - Grade A
Battersea Park School
Portuguese - Grade A
Battersea Park School
Adult Numeracy - Level 2
Battersea Park School
Level 3 - Medical Secretary
Oplex Careers