Anastazja Kapica
Ilford,United Kingdom
Summary
Reliable and customer-focused professional with experience in sales and customer service. Capable of creating a welcoming environment and ensuring smooth transactions through strong communication and problem-solving skills. Organised and dependable individual successful at managing multiple priorities with positive a attitude. Willing to take on greater responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work history
Housekeeping cleaner
The Lion Hotel
Spalding, Lincolnshire
06.2024 - 09.2024
- Ensured guest satisfaction by maintaining cleanliness and orderliness of all hotel areas.
- Performed laundry tasks, leading to clean and neatly folded clothes for clients.
- Completed housekeeping chores promptly without sacrificing quality of workmanship.
- Kept inventory of cleaning supplies, ensuring constant availability.
Waitress
Gurkha Oven
Spalding, Lincolnshire
10.2020 - 08.2024
- Utilised professional communication skills to resolve customer complaints in person and over the phone.
- Advanced team efficiency by assisting in training new waitstaff members.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Retail sales associate
Peacocks
Spalding, Lincolnshire
05.2023 - 11.2023
- Conducted inventory checks to ensure stock accuracy.
- Advised customers on product selection based on their needs.
- Handled cash transactions accurately maintaining financial integrity.
- Maintained tidy sales floor to enhance shopping experience.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
Fabric Sales Assistant
Fletchers Fabric
Leeds
03.2023 - 05.2023
- Maintained knowledge of products and features to provide recommendations to customers.
- Handled cash and card payments with precision, balanced till at end of day, maintaining accurate records.
- Managed till operations smoothly, reducing waiting time for customers.
- Managed opening or closing procedures.
Education
GCSEs - English language and literature
Spalding High School
09/2015 - 07/2020
GCSEs - Mathematics
Spalding High School
09/2015 - 07/2020
GCSEs - Art & Design
Spalding High School
09/2015 - 07/2020
GCSEs - Business
Spalding High School
09/2015 - 07/2020
A-level - Art & Design
Spalding High School
09/2020 - 07/2022
A-Levels - Business
Spalding High School
09/2020 - 07/2022
A-Levels - Psychology
Spalding High School
09/2020 - 07/2022
ART & DESIGN FOUNDATION DIPLOMA - Fashion/ Textiles
LEEDS ARTS UNIVERSITY
09/2022 - 06/2023
Skills
- Communication Skill
- IT skills
- Adaptability
- Customer service
- Attention to detail
- Self-motivation
- Collaboration
- Time management
- Working under pressure
- Emotional intelligence
Languages
Polish
Native
English
Fluent
Affiliations
- Fashion Design & Construction
- Reading
Accomplishments
- Successfully carried out a presentation showcasing my designs and samples in front of professional costume designers.
- Designed and displayed a costume at an exhibition, the culmination of a year of in depth research and experimental development.
References
References available upon request.
Timeline
Housekeeping cleaner
The Lion Hotel
06.2024 - 09.2024
Retail sales associate
Peacocks
05.2023 - 11.2023
Fabric Sales Assistant
Fletchers Fabric
03.2023 - 05.2023
Waitress
Gurkha Oven
10.2020 - 08.2024
GCSEs - English language and literature
Spalding High School
09/2015 - 07/2020
GCSEs - Mathematics
Spalding High School
09/2015 - 07/2020
GCSEs - Art & Design
Spalding High School
09/2015 - 07/2020
GCSEs - Business
Spalding High School
09/2015 - 07/2020
A-level - Art & Design
Spalding High School
09/2020 - 07/2022
A-Levels - Business
Spalding High School
09/2020 - 07/2022
A-Levels - Psychology
Spalding High School
09/2020 - 07/2022
ART & DESIGN FOUNDATION DIPLOMA - Fashion/ Textiles
LEEDS ARTS UNIVERSITY
09/2022 - 06/2023
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