Summary
Overview
Work history
Education
Skills
Languages
Timeline
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ANASTASIYA SHCHERBAKOVA

London,UK

Summary

Motivated and proactive professional with over 3 years of experience across customer service, sales, administration, and operational coordination within international teams. Successfully increased repeat customer visits by 18% and contributed to a 15% growth in sales revenue through personalised service and relationship building. Eager to contribute to business development and marketing initiatives, with a keen interest in healthy living, innovation, and impactful communication.

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work history

Luxury Sales Advisor

360 Talent
London, UK
09.2021 - 05.2025
  • Delivered personalised product recommendations, increasing customer satisfaction scores by 20% and contributing to 15% increase in monthly sales revenue.
  • Monitored and analysed stock levels, reducing stock-outs by 30% and improving inventory turnover rate by 25% through proactive supplier coordination.
  • Built strong customer relationships through empathetic communication, boosting repeat customer visits by 18% within 12 months.
  • Fostered a positive team culture, contributing to 10% improvement in team engagement scores.

Personal Assistant

PROMSERVICE LLC
Moscow, Russia
08.2022 - 10.2024
  • Managed executive schedules and travel arrangements, achieving 100% on-time meeting coordination and reducing scheduling conflicts by 40%.
  • Prepared confidential correspondence and reports with 100% accuracy, streamlining administrative workflows and saving 5 hours weekly for senior management.
  • Facilitated communication between executives and partners, improving stakeholder satisfaction by 25% as measured by internal feedback surveys.
  • Prioritised and executed over 50 high-pressure tasks monthly, maintaining seamless office operations and reducing task backlog by 35%.

Salon Administrator/Manager

MK Beauty Salon
Minsk, Belarus
09.2020 - 08.2022
  • Managed daily operations and staff scheduling, increasing operational efficiency by 20% and ensuring 95% client appointment attendance rate.
  • Oversaw budgeting and inventory control, reducing supply costs by 15% through improved ordering processes and supplier negotiations.
  • Resolved client complaints with a 90% first-contact resolution rate, improving overall customer satisfaction by 22%.
  • Implemented process improvements that enhanced workflow speed by 18%, enabling faster service delivery and increased client throughput.

Education

Bachelor of Sports Coaching - Sports Coaching

University of Roehampton
London
09.2020 - 06.2024

A-levels -

Millfield School
Somerset
09.2018 - 07.2020

Skills

  • Microsoft Office Suite: Advanced Excel (data analysis, reporting, pivot tables), Word (reports, correspondence), PowerPoint (presentations)
  • Scheduling & Calendar Tools: Outlook, Google Calendar, Microsoft Teams (meeting coordination and communication)
  • Inventory Management Systems: Basic knowledge of POS systems or inventory tracking tools (eg, Vend, Square)
  • Communication Tools: Slack, Zoom, Microsoft Teams (internal and external communication, remote collaboration)

Languages

English
Fluent
Russian
Native
German
Beginner
Ukrainian
Beginner

Timeline

Personal Assistant

PROMSERVICE LLC
08.2022 - 10.2024

Luxury Sales Advisor

360 Talent
09.2021 - 05.2025

Bachelor of Sports Coaching - Sports Coaching

University of Roehampton
09.2020 - 06.2024

Salon Administrator/Manager

MK Beauty Salon
09.2020 - 08.2022

A-levels -

Millfield School
09.2018 - 07.2020

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ANASTASIYA SHCHERBAKOVA