Photgraphy
Anastasija Plivda
Hostess
London
Summary
Self-Confident person and a true hard worker with dedication and passion to learn and grow. Having the drive to deliver excellence both as team player and working on my own. Have experience in leading high-performing teams to achieve exceed targets. Mindful team builder with strong background in training and team development, prone to getting the best out of team by using motivation, encouragement and guidance. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.
Overview
17
17
years of professional experience
13
13
years of post-secondary education
4
4
Languages
Work History
Hostess
Dorchester Collection
01.2023 - Current
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Promoted business loyalty by fostering positive customer relationships.
- Opened and closed seating sections according to volume of guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Partnered with servers to quickly address any potential issues related to food allergies or dietary restrictions, ensuring positive dining experience for all guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Consistently upheld company standards and policies, contributing to positive reputation for establishment among guests and peers.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Delivery Courier
The Logistics Organization LTD
07.2021 - 12.2022
- Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
- Assisted with warehouse organization, effectively managing inventory and ensuring proper stock levels for smooth operations.
- Escalated issues to supervisor for immediate remediation.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Supported company growth initiatives through participation in marketing efforts designed to increase brand visibility within target markets.
- Followed safety procedures and regulations to protect packages and vehicles.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Managed delivery route for optimal use of time and fuel.
Manager of Operations
SBL Couriers LTD
01.2020 - 03.2021
- Successfully managed over 30 employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Planned workers rota, scheduled activities, assisted in loading and all reports, analyzed performances and established improvement plans.
Lead Courier
SBL Courier LTD
11.2019 - 01.2020
- Supported business expansion efforts by participating in recruitment events for prospective couriers within the local community.
- Enhanced customer satisfaction by providing professional, courteous service during pickups and deliveries.
- Trained new couriers on company procedures, safety protocols, and best practices for efficient deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Assisted in the development of performance metrics and goals for courier teams, fostering a culture of continuous improvement.
Police Officer
Police Department
08.2007 - 08.2019
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Responded to emergency calls to provide assistance to citizens in need.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and community members they serve.
- Monitored criminal activity in community to identify suspicious activity.
- Participated in ongoing training opportunities to stay current on best practices, maintaining high level of expertise within field of law enforcement.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
Education
Diploma of Police Professional Qualification - Police Science
Police College Police School
Riga, Latvia 09.2006 - 06.2007
Certificate of General Secondary Education -
Riga L. Tolstoy Secondary School
Riga, Latvia 09.1991 - 06.2003
Skills
Excellence acknowledge of Seven Rooms, Open Table, Nexus, Adaco, InDesign
undefinedInterests
Reading
Traveling
Hiking
Baking
Painting
Timeline
Hostess
Dorchester Collection
01.2023 - Current
Delivery Courier
The Logistics Organization LTD
07.2021 - 12.2022
Manager of Operations
SBL Couriers LTD
01.2020 - 03.2021
Lead Courier
SBL Courier LTD
11.2019 - 01.2020
Police Officer
Police Department
08.2007 - 08.2019
Diploma of Police Professional Qualification - Police Science
Police College Police School
09.2006 - 06.2007
Certificate of General Secondary Education -
Riga L. Tolstoy Secondary School
09.1991 - 06.2003
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