Dynamic and detail-oriented person with a strong foundation in managing relationships, planning, and problem-solving. Proficient in budget management, multi-tasking, and IT skills, with a proven track record of effective communication. With the excellent time management; friendly, motivated and hardworking team player. Comfortable in fast-paced environments and willing to take on challenging work and learn more. First Aid trained and has a volunteering experience (Member of Schools Works at River Beach school, park-run volunteer, dog walking volunteer)
Overview
15
15
years of professional experience
15
15
years of post-secondary education
Work History
Account Manager
Job&Talent
Littlehampton, West Sussex
02.2017 - 02.2025
Payroll – to make sure pay rates are assigned/paid to the workers as per their job role and shift worked, making sure rates are compliant with PayParity and Government instructions
To follow and adjust the working hours (where needed) to meet the Payroll submission deadlines
Close work engagement with the client (staff/team planning, Peak planning, budget planning, Health and Safety regulations, First Aid/Fire Marshals planning, staff training)
Client meetings (weekly, annual) – to prepare MIs, presentation slides, charts, figures, performance details ready to be discussed and reviewed if any improvements, good practices, changes are required for the coming week/month/year
Comply with The Working Time regulations (weekly/daily rest breaks)
1-2-1 interviews with new applicants – Open Hiring scheme
Documents checking/auditing - IDs, Passport, Settle/pre-Settle status – making sure applicant is legally authorized to work in UK and is not one of the Impostors
Documents retention
New starters registration – onsite rules explanation, agency terms and conditions, Manual Handling training
Performance review meetings – to make sure business is performing, as per planned budget and within deadlines and SLA
Dealing with the staff and client queries – Investigation, meeting conductor, disciplinary meetings, 1-2-1 conversations, Feedback/Improvement notice forms, COFE
In house completed courses/modules – Unconscious Bias, First Aid at Work, Positive Mental Health at Work, Stress at Work, Microaggressions in the Workplace, GDPR, Modern Slavery, Equity, Diversity and Inclusion, RTW – Overseas Students, Difficult Conversations, Handling Complaints, Giving and Receiving Feedback, Emotional Intelligence, Active Listening, Effective Delegation, Bullying and Harassment, Tacking Problem Behaviour, Creating an Environment Based on Respect, Hybrid Work Culture, International Fraud, Bribery and Corruption, Right to Work, Fire Safety, Drug and Alcohol Testing, Impostor
Onsite Administrator
Job&Talent
Littlehampton, West Sussex
09.2015 - 02.2017
Payroll (preparing staff wage files for HQ; making sure hours worked per worker are accurate; the correct pay rates are assigned to the staff)
Maternity/Paternity leave process
Account Manager cover
Involvement in meetings with the client
1-2-1 interviews with new applicants
New starters registration
Staff productivity monitoring
Onsite Recruiter
Single Resource Ltd
Littlehampton, West Sussex
06.2013 - 09.2015
Job advertisement preparation
Assess CVs and contact applicants
Phone pre-screening
Interviews booking
Applicants registration, it involved: warehouse tour, documents checking (ID, Passports, Bank accounts, etc), paperwork filling, payment explanation, onsite rules explanation (KPIs, H&S, Fire Alarm, absence/alcohol/discrimination/modern slavery policies)
Staff booking
PPE ordering and issuing
Work closely with Account Manager
Shift Supervisor
Single Resource Ltd
Littlehampton, West Sussex
06.2011 - 06.2013
Staff booking
Hours tracking
Absence tracking
Productivity monitoring
To support and work closely with the under-performers
Flagging up any Health and Safety related issues
Staff training, re-training and planning
Workload planning
Warehouse Operative
Single Resource Ltd
Littlehampton, West Sussex
06.2010 - 06.2011
Picking and Packing cosmetics products
Picking truck, Stand on truck, Battery change machine Operator
Repacking, wrapping and preparing stock for loading/unloading
Maintaining company policies (H&S, accuracy, target, KPI)
New starters training
Education
Bachelor's Degree of Social Sciences - Communication Science, Journalism
Riga Stradins University
Riga
09.2007 - 06.2010
High school or equivalent -
Rezeknes 6. vidusskola
Rezekne, Latvia
09.1995 - 06.2007
Skills
Client relationship management
Performance tracking
Data analytics
Attention to details
Budget management
Multi-Tasking
Organisational skills
Communication skills
Ability to work under pressure
IT skills
First Aid trained
Volunteering experience
Languages
Latvia
Native
Right to work
EU Settled Status
References
References available upon request.
Timeline
Account Manager
Job&Talent
02.2017 - 02.2025
Onsite Administrator
Job&Talent
09.2015 - 02.2017
Onsite Recruiter
Single Resource Ltd
06.2013 - 09.2015
Shift Supervisor
Single Resource Ltd
06.2011 - 06.2013
Warehouse Operative
Single Resource Ltd
06.2010 - 06.2011
Bachelor's Degree of Social Sciences - Communication Science, Journalism