Anastasiia Turmanova
Liverpool,The United Kingdom
Summary
Self-motivated Manager with excellent skills in guest relations and upselling products and service, coupled with more than 8 years of experience. Highly effective and comfortable working with people at all organizational levels. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Restaurant Director
Kitchen, restaurant
Moscow
08.2019 - 09.2021
- Managed business operations, financial performance and investments of company.
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Formulated business plans to increase growth and minimise cost for company.
- Implemented process improvements, streamlining operations for increased productivity.
- Built key stakeholder relationships to facilitate business growth.
- Championed customer-centric approach, enhancing overall service delivery and satisfaction.
- Monitored service periods and realigned team positions to provide optimal coverage to meet customer demands.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Supervised and developed high-achieving staff, providing orientation, training, support and direction.
- Demonstrated safe food handling standards at all times.
- Oversaw event operations, aiding smooth-running logistical processes for enhanced client satisfaction.
- Managed lifecycle event logistics, assigning appropriate resources to fit specific client or project needs.
- Obtained client feedback to determine improvements for future events.
- Determined client budget, vision and requirements through consultations.
- Hired temporary event staff based on budgets, event size and specialised skills required.
- Obtained best prices for external services through research, building relationships and negotiation.
- Negotiated costs with suppliers to meet client event budgets.
- Managed large-scale events from initial planning to successful completion.
Restaurant Director
Starbucks Coffee
Moscow
04.2019 - 06.2019
- Managed business operations, financial performance and investments of company
- Managed daily operations by overseeing financials, key performance indicators and employee performance
- Formulated business plans to increase growth and minimise cost for company
- Implemented process improvements, streamlining operations for increased productivity
- Built key stakeholder relationships to facilitate business growth
- Championed customer-centric approach, enhancing overall service delivery and satisfaction
- Monitored service periods and realigned team positions to provide optimal coverage to meet customer demands
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure
- Guaranteed compliance with food safety procedures and quality control guidelines
- Supervised and developed high-achieving staff, providing orientation, training, support and direction
- Demonstrated safe food handling standards at all times
- Oversaw event operations, aiding smooth-running logistical processes for enhanced client satisfaction
- Managed lifecycle event logistics, assigning appropriate resources to fit specific client or project needs
- Obtained client feedback to determine improvements for future events
- Determined client budget, vision and requirements through consultations
- Hired temporary event staff based on budgets, event size and specialised skills required
- Obtained best prices for external services through research, building relationships and negotiation
- Negotiated costs with suppliers to meet client event budgets
- Managed large-scale events from initial planning to successful completion., Warmly greeted and served customers, promptly processing payments to minimise wait times
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty
- Produced high-volume coffee orders quickly and accurately, meeting customer demand
- Monitored service periods and realigned team positions to provide optimal coverage to meet customer demands
- Trained new team members with positive reinforcement and respectful, motivational coaching
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation
- Managed daily operations by overseeing financials, key performance indicators and employee performance
- Managed business operations, financial performance and investments of company
- Supervised and developed high-achieving staff, providing orientation, training, support and direction
- Designed business strategies to obtain short and long-term goals for company
- Implemented process improvements, streamlining operations for increased productivity
- Evaluated market trends and competitor activities, informing strategic decision-making
- Recruited and developed high-performing teams, with focus on talent retention
- Built key stakeholder relationships to facilitate business growth.
Restaurant Director
Chocoladniza, restaurant
Moscow
05.2015 - 03.2019
- Designed business strategies to obtain short and long-term goals for company
- Supervised and developed high-achieving staff, providing orientation, training, support and direction
- Managed daily operations by overseeing financials, key performance indicators and employee performance
- Managed business operations, financial performance and investments of company
- Formulated business plans to increase growth and minimise cost for company
- Evaluated market trends and competitor activities, informing strategic decision-making
- Developed financial strategies to maximise budget allocations
- Initiated and oversaw innovative marketing campaigns, enhancing brand visibility
- Championed customer-centric approach, enhancing overall service delivery and satisfaction
- Monitored service periods and realigned team positions to provide optimal coverage to meet customer demands
- Guaranteed compliance with food safety procedures and quality control guidelines
- Recruited and developed high-performing teams, with focus on talent retention.
Restaurant Manager
Chocoladniza, restaurant
Moscow
09.2013 - 04.2015
- Estimated supply requirements based on historical needs and projected business levels
- Performed restaurant walk-through to gauge timeliness and excellent service quality
- Guaranteed compliance with food safety procedures and quality control guidelines
- Encouraged feedback from restaurant customers, using insights to implement positive process changes
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations
- Delivered in-depth training to customer-facing staff, promoting strong service performance
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity
- Analysed operations to improve restaurant efficiency and service levels
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies
- Achieved financial goals through rigorous restaurant budgeting and forecasting
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Skills
- Restaurant marketing
- Operations management
- Workflow optimisation
- Labour and food cost control
- Staff scheduling
- Full service restaurant background
- HR and recruitment
- Event planning and management
Education
GCSEs - English
Adult Learning Centre
Liverpool 09.2023 -
BTEC Level 2, Extended Certificate IT - IT
Liverpool College
Liverpool 09.2023 -
Functional Skills Level 2 - English
Adult Learning
Liverpool 09.2022 - 06.2023
GCSEs - Maths
Hugh Baird College
Liverpool 09.2022 - 06.2023
Bachelor - Project Management
Financial University
Moscow, The Russian Federation 10.2013 - 07.2018
Skills
- Restaurant marketing
- Operations management
- Workflow optimisation
- Labour and food cost control
- Staff scheduling
- Full service restaurant background
- HR and recruitment
- Troubleshooting proficiency
- Data entry
- Executive presentation development
Languages
Russian
Native
English
Advanced
Spanish
Elementary
Timeline
GCSEs - English
Adult Learning Centre
09.2023 -
BTEC Level 2, Extended Certificate IT - IT
Liverpool College
09.2023 -
Functional Skills Level 2 - English
Adult Learning
09.2022 - 06.2023
GCSEs - Maths
Hugh Baird College
09.2022 - 06.2023
Restaurant Director
Kitchen, restaurant
08.2019 - 09.2021
Restaurant Director
Starbucks Coffee
04.2019 - 06.2019
Restaurant Director
Chocoladniza, restaurant
05.2015 - 03.2019
Bachelor - Project Management
Financial University
10.2013 - 07.2018
Restaurant Manager
Chocoladniza, restaurant
09.2013 - 04.2015
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