Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anastasiia Sorokolit

Aberytwyth ,United Kingdom

Summary

I am a hard-working person with strong organisational skills. Approachable, conscientious individual with history of delivering exceptional customer service, remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning. Moreover I am an energetic employee well-versed in strong communication and organisation skills, seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Study at the university and experience in customer service gives me interpersonal skills, collaboration and problem-solving, and driven to deliver high-quality service and consistent results.

Overview

1
1
year of professional experience

Work History

Ice cream server

The Hive
Aberaeron, United Kingdom
04.2023 - Current
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Warmly greeted customers and proactively reduced wait times.
  • Advised customers on menu items, providing recommendations and addressing allergy concerns.
  • Totalled bills and accepted cash, card and mobile payments.
  • Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.
  • Cleaned kitchen areas, food counters, and cooking utensils.
  • Achieved high levels of customer satisfaction by customising orders based on allergens and special dietary requirements.
  • Completed daily cleaning lists to maintain tidy and welcoming dining areas.
  • Managed over 250 customers per day

English teacher

AntiSchool
Kyiv, Ukraine
12.2023 - 02.2024
  • Taught spelling, pronunciation and sentence structure to form basic foundation of language..
  • Evaluated student progress by providing short quizzes, examinations and standardised tests.
  • Adapted teaching styles and resources to suit student age and ability.
  • Planned dynamic, interesting lessons by incorporating variety of mediums.
  • Recommended effective additional learning resources, aiding continued student confidence and abilities.

Education

Bachelor of Psychology - Psychology

West Ukrainian National University
Ternopil, Ukraine
09/2023 -

A-Levels - Heath and Social care, Media studies

Ysgol Gyfun Aberaeron
Ceredigion
09/2022 -

Skills

  • Training and development
  • Strong communicator
  • Excellent interpersonal skills
  • Mental health support
  • Emotional resilience
  • Completed 2 courses online about "Depression and low mood in young people", " Develop and teach skills for creative thinking" (certificates included)
  • Completed course on first aid ( certificate included)
  • Completed Cabin Crew Training (CPD Certificate)

Languages

English
Upper intermediate
Ukrainian
Native
Russian
Native
Polish
Elementary

Timeline

English teacher

AntiSchool
12.2023 - 02.2024

Ice cream server

The Hive
04.2023 - Current

Bachelor of Psychology - Psychology

West Ukrainian National University
09/2023 -

A-Levels - Heath and Social care, Media studies

Ysgol Gyfun Aberaeron
09/2022 -
Anastasiia Sorokolit