Anastasiia Ohorodnyk
London
Summary
A proactive and passionate MCs Financial Mathematics student at Queen Mary University in London. A commercially focused team worker who understands the importance of self-discipline, high standards, and prioritizing work in line with the company's objectives. Posses critical thinking, problem and communication skills. Keen to pursue a career in the banking and finance sector.
With over 4 years of experience teaching Maths has helped numerous students overcome struggles and achieve full potential.
Overview
3
3
Languages
8
8
years of professional experience
Work history
Receptionist supervisor
The Cadogan, A Belmond Hotel
London
2025.04 - Current
- Oversee and coordinate the activities of the reception team to ensure efficient and effective service delivery in the absence of the Reception Manager and Assistant Reception Manager.
- Warmly greet guests, manage check-in/check-out processes, and proactively resolve complaints or concerns to ensure exceptional guest satisfaction.
- Assist with comprehensive guest reservation management, including booking, confirmation, and adjustments.
- Accurately process payments, handle cash transactions, and prepare/reconcile daily financial reports with proper documentation.
- Execute administrative duties such as updating reservation logs and managing guest lists.
- Train and mentor reception staff, offering guidance and support to foster a high-performing team.
- Develop and implement strategies to elevate guest satisfaction, improve service standards, and plan amenities for the year.
- Collaborate effectively with other departments to ensure seamless service and optimal guest satisfaction.
- Perform opening and closing duties, including cash drawer balancing and report generation.
Income auditor ( cross training)
The Cadogan, A Belmond
London
2026.07 - 2026.08
- Verify that all revenues from hotel outlets and events have been accurately recorded in Property Management (PMS) and Point of Sale (POS) systems.
- Balance daily receipts, credit card transactions, bank transfers, and city ledger accounts.
- Review room rates, packages, discounts, complimentary stays, and refunds to ensure they are properly authorized.
- Verify balances across guest ledgers, advance deposit ledgers, and city ledgers.
Barista
Urban Barista
London
2024.09 - 2025.03
- Maintained consistent espresso quality through daily calibration and grinder adjustments.
- Trained and mentored new hires on brewing techniques and customer service.
- Expert in various brew methods and tailoring drinks to customer preferences.
- Assisted in bar flow optimization during peak service hours.
- Delivered exceptional customer service in a high-volume specialty coffee shop.
Barista
Courier Coffee
London, Lobdon
2024.06 - 2024.09
- Skilled in espresso extraction, milk texturing, pour-over techniques, and manual brewing methods.
- Deep understanding of coffee bean origins, processing methods, roast profiles, and flavor notes.
- Proficient with a wide range of coffee equipment including grinders, espresso machines, and manual brewers.
- Dedicated to delivering high-quality coffee and exceptional customer service.
Barista
Origin Coffee
London, City of London
2023.02 - 2024.05
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Built excellent customer service, which led to increased customer loyalty.
Cyber security internship
Cyber Police Department of the National Police
Odesa,Ukraine
2022.10 - 2022.12
- Acquired practical skills in maintaining documentation, drafting procedural documents and the basics of practical skills in applying legislation, preparing management decisions.
- I was engaged in searching for data that I later processed to make a decision regarding the task at hand.
- Worked productively with team members to achieve common goals.
- Showed initiative and willingness to take on new challenges.
Hotel housekeeper
Roko
Warsaw,Poland, Warsaw
2022.03 - 2022.08
- Increased customer retention with meticulous room preparation and sanitation.
- Maintained hygiene standards in communal areas, elevating overall guest satisfaction levels.
- Followed safety regulations whilst performing duties, reducing potential hazards in work area.
- Catered to guests' requests, ensuring a personalised experience.
Maths Tutor
Self-employed
Kyiv
2018.03 - 2022.02
- Prepared lesson plans and conducted one-on-one or online tutoring sessions to high school students in Algebra, Geometry, and Calculus.
- Identified areas where students needed improvement and provided additional resources to help them succeed.
- Used technology, such as interactive white boards and online learning platforms, to enhance student learning.
- Monitored student progress and provided individualized support, resulting in improved student mastery of mathematical concepts.
Call Centre Operator
Silpo Food
Kyiv,Ukraine
2020.07 - 2020.11
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Reception and processing of calls according to company standards /chat and e-mail processing
- Proficiency resolve of the issue to appease disgruntled customers.
- Operated hotline service as required.
Education
Bachelor's Degree - Actuarial and Financial Mathematics.
National Technological University of Ukraine "Igor
Kyiv,Ukraine 09/2017 - 06/2021
Master of Science - Financial Mathematics
Queen Mary University of London
London 09/2023 - 10/2024
Master's Degree - System Analysis
Odessa State University of Internal Affairs
Odesa,Ukraine 09/2021 - 05/2023
Skills
- Problem-solving skills
- Accounting skills
- Critical-thinking skills
- Ability to work both in team and independently
- Technical skills : Microsoft Word, PowerPoint, Excel, SQL
- Multitasking proficiency
Languages
Ukrainian
Native
Russian
Fluent
English
Fluent
Timeline
Income auditor ( cross training)
The Cadogan, A Belmond
2026.07 - 2026.08
Receptionist supervisor
The Cadogan, A Belmond Hotel
2025.04 - Current
Barista
Urban Barista
2024.09 - 2025.03
Barista
Courier Coffee
2024.06 - 2024.09
Barista
Origin Coffee
2023.02 - 2024.05
Cyber security internship
Cyber Police Department of the National Police
2022.10 - 2022.12
Hotel housekeeper
Roko
2022.03 - 2022.08
Call Centre Operator
Silpo Food
2020.07 - 2020.11
Maths Tutor
Self-employed
2018.03 - 2022.02
Master's Degree - System Analysis
Odessa State University of Internal Affairs
09/2021 - 05/2023
Master of Science - Financial Mathematics
Queen Mary University of London
09/2023 - 10/2024
Bachelor's Degree - Actuarial and Financial Mathematics.
National Technological University of Ukraine "Igor
09/2017 - 06/2021