Anastasiia Nesterenko
London,UK
Summary
Reception & Reservations Manager with a strong presence at the door and a natural ability to read guests, anticipate needs, and respond with emotional intelligence. Experienced in leading reception teams, controlling reservation strategy, and managing guest flow in high-volume London restaurants. Known for building relationships with VIPs and returning guests while maintaining balance, pace, and atmosphere across the floor.
Overview
7
7
years of professional experience
Work history
Reception & Reservation Manager
Genuine Restaurants Group (Internal Promotion)
London
2025.03 - 2026.03
- Handle sensitive guest information with utmost confidentiality to ensure data protection compliance
- Streamline reception processes for improved guest experience
- Schedule employee shifts, guaranteeing round-the-clock service availability
- Train new reception staff members, ensuring high standards of customer service
- Proactively address potential issues before they escalate, ensuring guest satisfaction
- Assist in event planning activities, delivering successful events on premises
- Maintain a clean and organised reception, creating a welcoming environment
- Prepare reception team rota in PlanDay and Harri to ensure stable coverage
- Maximise revenue potential by optimising bookings to best leverage venue capacity
- Oversee reception operations and train team to handle high-volume work with professionalism and accuracy
- Update the website with new menus and marketing offers using Webflow
- Prepare marketing materials in Canva
- Maintain accurate guest profiles and CRM records to support personalised service and VIP recognition
- Coordinate private dining, corporate bookings, and large group reservations using Tripleseat
- Deliver personalised guest experience through CRM insights, recognising VIPs and returning guests to enhance service
- Control guest flow and reservations strategy to maintain service balance and overall restaurant atmosphere
Reception & Reservations Manager
Sam's Waterside, Genuine Restaurants Group
London
2023.10 - 2025.03
- Updated reservation policies, leading to fewer cancellations and no-shows
- Assisted front office during peak hours, ensuring seamless service delivery
- Maintained detailed guest profiles and preferences within theCRM system
- Supported training and onboarding of new reception team members
- Managed large group and event bookings efficiently
- Dealt with high-volume calls and emails to meet service targets
- Greeted customers with warmth and enthusiasm, ensuring excellent front-of-house service
- Acted as first point of contact for resolving reservation-related issues
Restaurant Reception Manager
Parker's Tavern
Cambridge
2022.10 - 2023.04
- Prepared reception team rota in EPS to ensure stable coverage
- Briefed team on product changes and strategies to boost sales
- Trained and supervised staff to deliver high-level customer service
- Coordinated large party bookings, including deposit processing and special requests
- Maximised revenue potential by optimising bookings and table allocation
- Managed external queries via face-to-face interaction, phone, and email
- Ensured all reservation details were clear and accurate
- Created table plans for each service to meet guest requirements
- Collaborated with departments to ensure smooth communication and operations
Manager
Taryan Group
Kyiv
2021.03 - 2022.02
- Responded to all customer queries within organisational targets
- Demonstrated strong communication and problem-solving skills
- Used effective issue-resolution strategies to resolve challenges
- Built strong relationships through clear and professional communication
- Actively listened to customer needs and addressed concerns
- Developed new approaches to improve processes and efficiency
- Demonstrated consistent dedication to achieving results
- Created plans and communicated deadlines to complete projects on time
- Handled 50+ inbound calls per day
- Resolved customer queries using structured, step-by-step solutions
- Organised files to improve efficiency and traceability
- Collaborated with team members to achieve targets
- Supervised contracted employees to ensure timely delivery
Restaurant Manager
NAM Modern Vietnamese Cuisine
Kyiv
2020.06 - 2021.06
- Trained Front of House staff on service standards and communication
- Conducted service checks to maintain high-quality standards
- Developed strategies to improve team performance and efficiency
- Identified and resolved service issues
- Recruited and trained new employees
- Engaged with guests to enhance customer experience
- Managed staff scheduling and shift planning
- Supported operations during peak periods
- Coordinated with kitchen team on menus and special events
- Directed daily staff operations and ensured consistency
Personal Assistant
Guga Entertainment Group
Kyiv
2018.12 - 2019.01
- Organised corporate events, conferences, and private functions
- Managed calendars, meetings, and appointments
- Coordinated internal communication and meeting materials
- Maintained office organisation and administrative systems
- Handled confidential information with discretion
- Prepared reports, presentations, and spreadsheets
- Supported client relations and front desk operations
- Managed correspondence, parcels, and documentation
- Collaborated with HR and finance departments
Education
Bachelor’s Degree - Event Management
Kyiv National University of Culture and Arts
Kyiv, UkraineSkills
- Emotional intelligence
- Team leadership
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Time management and scheduling
- Interpersonal communication
- Attention to detail
- Scheduling and calendar management
- Professional demeanour
- Prioritisation
- Event coordination
- OpenTable, SevenRooms, Collins, Tripleseat, Canva, PlanDay, Harri, Opera PMS
- High-level communication
- Revenue maximisation
LANGUAGES
Ukrainian – Native
Russian – Native
English – Fluent
Timeline
Reception & Reservation Manager
Genuine Restaurants Group (Internal Promotion)
2025.03 - 2026.03
Reception & Reservations Manager
Sam's Waterside, Genuine Restaurants Group
2023.10 - 2025.03
Restaurant Reception Manager
Parker's Tavern
2022.10 - 2023.04
Manager
Taryan Group
2021.03 - 2022.02
Restaurant Manager
NAM Modern Vietnamese Cuisine
2020.06 - 2021.06
Personal Assistant
Guga Entertainment Group
2018.12 - 2019.01
Bachelor’s Degree - Event Management
Kyiv National University of Culture and Arts