Anastasiia Holovko
London
Summary
Responsible and people-oriented professional with strong leadership, communication, and organisational skills. Experienced in managing groups, resolving conflicts, and working in high-pressure environments. Seeking a Head Waitress position where I can use my teamwork, customer service, and supervisory abilities to support smooth restaurant operations and deliver excellent guest experience.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Runner\Waitress
Harvey Nichols
London
2022.12 - Current
• Restaurant closing procedures and end-of-day reporting
• Cash handling, reconciliation, and financial accuracy
• Multitasking and operational organisation
• Customer service excellence and guest experience management
• Supporting wine retail operations
• Stock control and inventory tracking
• Event support and coordination
• Reception and front-of-house administration
• Problem solving in fast-paced environments
• Conflict resolution and complaint handling
• Strong communication and teamwork skills
Youth Guidance Counsellor
Educational Centre for At-Risk Teenagers
Mariupol, Ukraine
2019.04 - 2022.02
• Managed groups of teenagers with behavioural challenges, ensuring a safe and structured environment
• Developed strong conflict-resolution
• Organised daily schedules, activities, and supervision plans
• Worked closely with parents and colleagues to support student progress
• Built patience, emotional intelligence, and problem-solving abilities
Education
Master of Science - Ecology & Sustainability
Mariupol State University
Mariupol 2015.09 - 2021.06
Skills
- Customer oriented service
- High energy level
- Adaptable to changing environments
- Punctuality and reliability
- Critical thinking
- High-Volume dining experience
- Reservation system operation
- Table setting proficiency
- Event handling
- Floor plan layouts
- Knowledge of dietary restrictions
- Serving techniques
- Time optimisation
Certification
- Hospitality: Food safety procedures
- Hospitality: Food allergens
- Hospitality: Food safety awareness
- Hospitality:Health and safety
- Hospitality: Licensing England
- Fire safety training
- The fundamentals of data protection
Timeline
Runner\Waitress
Harvey Nichols
2022.12 - Current
Youth Guidance Counsellor
Educational Centre for At-Risk Teenagers
2019.04 - 2022.02
Master of Science - Ecology & Sustainability
Mariupol State University
2015.09 - 2021.06