Anastasiia Chumak

Specsavers Opticians

Bedford, Central Bedfordshire

06.2022 - Current

Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
Performed frame repairs and adjustments for customer comfort.
Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.
Managed patient files and database updates for timely data tracking.
Coordinated optical appointments and sent client reminders for upcoming bookings.
Advised customers on spectacle and sunglass choices based on prescription, style and budget.
Performed diagnostic tests to evaluate ocular health and determine severity of vision problems and abnormalities.
Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Answered inbound calls and enquiries to provide top-level service.
Prepared patients, rooms and equipment to support eye exam needs.
Educated customers on lens and frame requirements to assist in decision-making.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Used Microsoft Word and other software tools to create documents and clear communications.
Kept appropriate stock levels to match expected demand.
Consistently arrived at work on time and ready to start immediately.
Resolved conflicts and negotiated mutually beneficial agreements between parties.