Anastasia Gozo

• Respond to and manage operational incidents in line with London Undergrounds rules and procedures to ensure safety of customers and staff.
• Supervised staff and oversaw running of day to day operations.
• Ensured compliance with company policies and procedure.
• Developed and implemented strategies to enhance customer experience and optimize operations.

Collaborated with colleagues to ensure smooth operations and adherence to safety protocols.

Provided exceptional customer service to a diverse range of passenger.

Dealt with customer enquiries and requests efficiently and professionally.