Anastasia Demine
Wembley ,UK
Summary
Highly skilled professional with extensive experience using various computer software systems. Offering strong organisational and communication skills, combined with a knack for managing multiple tasks and coordinating team efforts. Knowledgeable about customer service and adept at problem-solving in fast-paced environments. Ready to use and develop planning, teamwork, and leadership skills.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Groups Coordinator
EAST Hotel
Canberra, Australia
2025.07 - 2025.12
- Coordinated logistics for group reservations, including room blocks, meeting spaces, and event schedules.
- Managed rooming lists, contracts, and billing details with accuracy to ensure seamless group operations.
- Liaised with internal departments (reception, housekeeping, F&B) to meet group needs.
- Created a database for easy communication with over 1300 clients.
Guest Experience Agent
EAST Hotel
Canberra, Australia
2025.02 - 2025.12
- Managed guest reservations across multiple platforms (direct bookings, online travel agencies, corporate accounts)
- Handled daily check-ins and check-outs, balancing attention to detail with the ability to multi-task under pressure during peak hours
- Resolved guest issues promptly and professionally
- Maintained up-to-date knowledge of hotel offerings, local attractions, and guest preferences to deliver tailored recommendations
- Worked collaboratively with housekeeping, maintenance, and food & beverage teams to anticipate guest needs and exceed expectations
- Assisted in training new front desk staff, providing guidance on hotel procedures and guest service standards
Medical Practise Receptionist and Admin
Podiatry Professionals
, Australia
2024.06 - 2025.07
- Providing information about products and services to patients, as well as answering general queries in person, by telephone, or email
- Regularly exceeding sales goals by 30% on products
- Editing and drafting clinical reports and emails
- Completing a multitude of back-end tasks as required
- Using relevant software, including Cliniko, Microsoft Office, Canva, and BUPA portal
Hotel Receptionist and Night Auditor
Deco Hotel Canberra
, Australia
2023.02 - 2024.06
- Utilised computer systems to efficiently manage bookings and reservations
- Maintained a clean and organised reception area
- Greeted and welcomed guests in a friendly and personable manner
- Managed the phones, including routing calls to relevant staff and personnel
- Updated the inventory of supplies kept in the reception area, including updating monthly supply orders.
- Exceeding sales goals by 22% on products and experiences
Education
Bachelor of International Relations -
Australian National University
Canberra, ACT 2023.02 - 2025.11
Skills
- Advanced MS Office Proficiency
- Proficiency using OPERA Cloud and RMS
- Experience using OpenTable
- Experience using POS systems and settling at the end of the business day, as well as basic financial tasks
- Bilingual in Russian and English; and basic Spanish comprehension
- Proficient at Canva
- Excellent Communication Skills
Languages
English
Native
Russian
Native
Spanish
Intermediate
References
References available upon request.
Timeline
Groups Coordinator
EAST Hotel
2025.07 - 2025.12
Guest Experience Agent
EAST Hotel
2025.02 - 2025.12
Medical Practise Receptionist and Admin
Podiatry Professionals
2024.06 - 2025.07
Bachelor of International Relations -
Australian National University
2023.02 - 2025.11
Hotel Receptionist and Night Auditor
Deco Hotel Canberra
2023.02 - 2024.06