Anastasia Constantinou

Highly motivated and confident dental nurse, promoted to lead Dental Nurse within six months of joining Aspire Smiles. Reflecting strong leadership, professionalism, and interpersonal skills. Experienced in managing teams, processes and operational standards, with a strong focus on delivering results

and supporting both patients and colleagues.

As lead dental nurse, I would handle all new incoming enquiries, answering questions regarding our various treatments, and also make outbound calls to our existing client base to introduce services such as hygienist appointments, teeth whitening, Invisalign, veneers and dental implants.

Working to KPI's, such as conversion of inbound calls to appointments, number of outbound calls made per day (fr me and my team), and conversion thereof.

I oversee day to day clinical operations, ensuring full compliance with CQC and GDC standards, managing control procedures, completing audits and keeping clinical protocols are up to date. The role also includes stock management and supporting practice wide quality assurance, giving me valuable commercial insight into healthcare operations.

Working closely with Dentists, Hygienists and the Practice Manager. I ensure the clear communication, smooth clinical workflows and high quality patient experience. I supervise and mentor the nursing team alongside training new staff, delegating tasks effectively and manage resources efficiently. Skills directly transferable to client relationship management, negotiation and sales operations.

Committed to ongoing professional development, I continually build my skills through CPD areas such as radiography, cross infection control, medical emergencies, safeguarding and treatment coordination. Combined with my proactive approach, confidence and ability to build strong relationships, I am well positioned to transition into a sales role where customer focused solutions are key. More recently, I took over the Social Media for my practice, focusing on showcasing our treatments, surgery and developing leads/new clients.

Full time Apprentice Dental Nurse at Leamington Spa Dental Practice, successfully completing my apprenticeship and becoming a fully qualified, registered Dental Nurse in May 2024.

During training I developed strong practical skills in a busy clinical environment, gaining hands-on experience in a wide range of dental treatments, patient care, chair side support, instrument preparation and sterilisation.

I excel in interpersonal communication both orally and written, showing confidence, compassion and demonstrating active listening skills for the purposes of opportunity identification. Calm under pressure and a strong team player, I build positive relationships with patients and colleagues alike.

Following qualification, I broadened my experience by transitioning to private dentistry, joining Aspire Smiles Dentistry Practice to further develop my clinical expertise.

Responsible for supporting service users with daily personal care, including showering, dressing, feeding, toileting, medication administration, and assisting with appointments. Monitored individuals' health by recording vital signs, weight and other observations, ensuring timely reporting of changes to the healthcare system.

Provided emotional support, encouraging and motivating service users while focusing on their mental well-being. Communicated effectively with nurses, physiotherapists, occupational therapists, psychiatrists, dieticians, and management to discuss patient care and health changes.

Maintained accurate records in patients files, documenting care provided and updating information on any changes in health conditions.

First point of contact resolution to handle customer inquiries, answering any questions and queries in person, over the phone, or online. Provide support and comprehensive product/service information to customers. Build relationships with customers. Assist customers in making purchasing decisions.

During my time here, I prided myself on selecting accessories for each customer to compliment their outfits for X-sell, upsell and increased AVO.

Welcoming and seating guests, taking guest orders, communicating effectively to the kitchen/bar staff, and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks.

Being attentive to the needs of guests in the dining area.

Implementing health code standards with regards to the handling of food.

Working a variety of shifts, morning/evening/all day.