ANASS LYAF

• Monitored health and safety measures for guaranteed compliance.
• Prepared everything for following shift, including performing [Task] and [Task].
• Organised briefing for night shift staff to follow instructions.
• Led and managed administrative staff to maintain smooth daily operations.
• Created classification systems to manage archives.
• Led employees during night shifts to deliver outstanding customer service and comply with quality standards.
• Patrolled areas to monitor site security and enforce compliance with health and safety regulations.

• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
• Informed customers regarding ingredients used to address allergy and dietary issues.
• Attended to customer's needs proactively for first-class waiting service.
• Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.

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• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
• Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
• Delivered food and drinks from kitchen to respective tables to meet timely expectations.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.

• Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Provided clerical support to company employees, including copying, faxing and file management.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Screened and verified visitor IDs, maintaining security of personnel and office environment.