ANA SOFIA CALDAS
London
Overview
6
6
years of professional experience
Work history
Junior Events Manager
HubHub
London
12.2024 - Current
- Manage all event inquiries, responding promptly to emails and providing tailored quotes for venue hire.
- Plan, coordinate, and host events for both internal members and external clients, ensuring seamless execution.
- Oversee event logistics, including venue setup, audiovisual requirements, and vendor coordination.
- Draft and process contracts, invoices, and event agreements, ensuring accuracy and compliance.
- Coordinate catering services, liaising with trusted suppliers to meet diverse client needs.
- Act as the primary point of contact for clients, providing excellent customer service and troubleshooting any on-the-day issues.
- Maintain and grow relationships with clients, fostering repeat business and referrals.
- Track event performance, gather feedback, and implement improvements for future events.
- Manage event budgets, ensuring cost-effective solutions while maintaining high standards.
Guest Experience Supervisor
Theatre Royal Drury Lane/LW Theatres
London
09.2022 - 09.2024
- Leading a high-performing team in delivering exceptional 5* customer service at a prestigious West End Theatre
- Managing all operations on an assigned auditorium level, including supervising staff, ensuring adherence to duties and safety protocols and conducting performance reviews for team members
- Proactively addressing guest feedback and issues promptly while motivating the team to achieve sales targets
- Onboarding new staff and facilitating return to work processes for employees returning from leave
- Certified First Aider.
Guest Experience Team Member (Wayfinder/Accessibility Host)
Theatre Royal Drury Lane/LW Theatres
London
08.2021 - 09.2022
- Welcomed and assisted guests with accessibility needs, providing tours of the facility, escorting them to their seats, and ensuring their comfort during the performance
- Performed various theatre duties as required such as Ticket Checks, Bag Checks, In-Seat Service, Bar, Kiosk, Buggy Park and Cloakroom
- Cover Supervisor.
Operations Coordinator
Just Eat Takeaway.com
London
01.2021 - 08.2021
- Coordinated daily operations and drivers at Just Eat's London Hub, ensuring the smooth execution of delivery services
- Proactively resolved issues hindering food deliveries, optimizing efficiency and enhancing customer satisfaction
- Managed inventory and all administrative tasks, including handling incoming communication via phone calls, emails, and messages and in-person driver queries
- Facilitated the comprehensive onboarding process for new staff members, both online and in-person, and managed all related contract administration
- Supervised all drivers at the hub and on the map, adjusting shifts to meet operational demands effectively.
Front of House Assistant
Adelphi Theatre/LW Theatres
London
10.2018 - 07.2020
- Provided exceptional customer service in a high-paced environment as part of a dynamic team at a renowned West End Theatre.
Education
Bachelor of Arts: Theatre -
Universidade do Minho
ERASMUS Exchange Programme: Drama/Contemporary Theatre and Performance -
Manchester Metropolitan University
Skills
- English
- Portuguese
- Spanish (Intermediate)
- Microsoft Office
- Video Editing
- Canva
Certifications
Project Management, Google, 2024
Content Creation: Strategy and Tools, LinkedIn, 2024
Essential Skills for Social Media Managers, LinkedIn, 2024
The Fundamentals of Digital Marketing, Google, 2020
Timeline
Junior Events Manager
HubHub
12.2024 - Current
Guest Experience Supervisor
Theatre Royal Drury Lane/LW Theatres
09.2022 - 09.2024
Guest Experience Team Member (Wayfinder/Accessibility Host)
Theatre Royal Drury Lane/LW Theatres
08.2021 - 09.2022
Operations Coordinator
Just Eat Takeaway.com
01.2021 - 08.2021
Front of House Assistant
Adelphi Theatre/LW Theatres
10.2018 - 07.2020
Bachelor of Arts: Theatre -
Universidade do Minho
ERASMUS Exchange Programme: Drama/Contemporary Theatre and Performance -
Manchester Metropolitan University
Similar Profiles
Vlad PlatonovVlad Platonov
Football academy coach at Eastleigh FcFootball academy coach at Eastleigh Fc
Henry CharlesHenry Charles
Audit Assistant Manager at DeloitteAudit Assistant Manager at Deloitte
Zoe ChibuezeZoe Chibueze
Restaurant Manager at SmokehouseRestaurant Manager at Smokehouse
Jeff OlsenJeff Olsen
Commercial analyst at Sportable Technologies LTDCommercial analyst at Sportable Technologies LTD
Ashleyn brownAshleyn brown
Junior events manager at Grand hotel brightonJunior events manager at Grand hotel brighton