Summary
Overview
Work History
Education
Skills
Extra
Languages
Timeline
Generic

Anas Nur

London

Summary

Calm and reliable professional with experience handling high-volume customer interactions in regulated and fast-paced environments. Skilled at communicating clearly, gathering accurate information and supporting effective coordination while maintaining professionalism under pressure. Experience at HMRC and in event stewarding has developed strong listening, problem-solving and teamwork skills, with the ability to manage sensitive situations and prioritise tasks efficiently. Keen to contribute these skills to the control room team at the London Ambulance Service, supporting the delivery of critical emergency response services.

Overview

5
5
years of professional experience
2030
2030
years of post-secondary education

Work History

Marketing & Social Media experience

09.2021 - Current
  • Built and managed personal social media accounts with over 9,000 followers.
  • Created and scaled a marketing/clipping account to 40,000+ followers.
  • Strong understanding of branding, audience engagement and digital visibility.
  • Well-connected with influencers and familiar with modern marketing trends.

Customer Service Advisor

HMRC
08.2025 - 01.2026
  • Managed inbound and outbound communications, ensuring compliance and professionalism.
  • Quickly built rapport with clients, handling sensitive financial data with discretion.
  • Efficiently resolved complex inquiries while meeting quality and performance targets.
  • Enhanced listening and persuasion skills, directly applicable to control room staff.

Senior Steward

Servoca
11.2021 - 11.2023
  • Provided exceptional service to high net worth clients and VIP guests, ensuring a premium experience in dynamic, high-pressure settings.
  • Served as the primary contact for affluent clientele, maintaining discretion and professionalism.
  • Resolved complex issues efficiently while upholding brand standards.
  • Built quick trust and rapport with clients, enhancing their experience.

Traffic Marshall

CSP
06.2022 - 04.2023
  • Provided professional and discreet service managing VIP and executive parking at high-profile venues such as the O2 Arena, ensuring smooth operations and safety.
  • Served as the primary contact for artists, athletes, and production teams, maintaining confidentiality.
  • Directed vehicle and pedestrian traffic to ensure efficient access for authorized personnel.
  • Uphold brand standards and safety protocols in high-pressure environments.

Education

A level - Maths, Physics and C-tec Sports science

Harris Academy Greenwich

GCSE -

Beths Grammar School
09.2015 - 07.2021

Skills

Clear and effective communication

Remaining calm under pressure

Organisation and multi tasking

Problem solving and decision making

Teamwork

Extra

Marketing & Social Media experience, 09/20/21, Present, Built and managed personal social media accounts with over 9,000 followers., Created and scaled a marketing/clipping account to 40,000+ followers., Strong understanding of branding, audience engagement and digital visibility., Well-connected with influencers and familiar with modern marketing trends.

Languages

English
First Language

Timeline

Customer Service Advisor

HMRC
08.2025 - 01.2026

Traffic Marshall

CSP
06.2022 - 04.2023

Senior Steward

Servoca
11.2021 - 11.2023

Marketing & Social Media experience

09.2021 - Current

GCSE -

Beths Grammar School
09.2015 - 07.2021

A level - Maths, Physics and C-tec Sports science

Harris Academy Greenwich

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Anas Nur