Anas Khan
London,Essex
Summary
Dedicated professional with a strong foundation in retail and security operations, demonstrating effective verbal communication and a positive demeanour with both customers and colleagues. Possesses above-average attention to detail, ensuring accurate organisation of sales items and shop floor promotions. Fluent in English, Hindi, Urdu, and Pashtu, with high-level organisational skills for managing shop stocks. Expertise in customer service dedication, CCTV operation, anti-terrorism tactics, and public area safety checks. Proficient in Microsoft Office and skilled in handling sensitive information while maintaining physical fitness for patrolling duties. Committed to enforcing company policies and enhancing public safety through personal protection protocols.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Security officer
SmartSec Solutions
London, Greater London
2025.10 - Current
- Handled minor disputes amongst staff calmly and professionally, minimising disruptions at work..
- Patrolled premises regularly, contributing to a safe work environment.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
- Drafted detailed incident reports following any serious occurrences at the property.
- Provided outstanding customer service while maintaining a strong focus on safety and security.
- Performed routine inspections of company facilities for improved security measures.
- Collaborated closely with management on strategic planning for effective risk mitigation.
- Developed a robust evacuation plan that ensured employee safety during emergencies.
- Controlled access points, effectively preventing unauthorised entries into business premises.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring CCTV cameras.
- Responded to alarms and investigated disturbances, contacting local law enforcement personnel in escalating situations.
- Conducted fire and security alarm testing to create stable systems.
- Provided friendly, courteous and efficient front-desk assistance, earning consistently positive customer feedback.
- Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
- Worked in security control room to continuously monitor CCTV feeds.
Security concierge
Vigilant Security Services UK Limited
London, Greater London
2023.10 - 2024.04
- Assisted in managing lost-and-found items to improve resident satisfaction.
- Monitored access control systems to ensure safety on site.
- Responded to emergencies quickly to support well-being of all individuals present.
- Prepared daily reports to aid in operational efficiency.
- Collaborated with law enforcement during incidents to support investigations.
- Conducted regular patrols to enhance site safety.
- Managed CCTV surveillance system to uphold security measures.
- Facilitated social activities for residents to encourage engagement and mental stimulation.
- Administered medication to safeguard health and wellbeing.
- Helped patients to take medication as prescribed by medical professionals.
Food & Beverage team member
Clermont Hotel Group
London
2023.02 - 2023.10
- Welcoming guests in a friendly, courteous manner and accompanying them to their tables.
- Illustrating the food menu and wine list, providing advice on food and drinks choices.
- Taking guests' orders and transmitting them to the kitchen.
- Handling customer complaints and resolving issues in a timely and efficient manner.
- Processing payments and card transactions.
- Preparing the dining hall before the restaurant opens to the public, which involves arranging the tables according to the layout plan, allocating tables for any advance bookings and setting the tables with a tablecloth, plates, cutlery, napkins, glasses and any other accessories.
Store manager
ONE retail fashion brands
Peshawar
2020.01 - 2022.06
- Perform regular stock rotation to ensure the shop floor is properly organised as per regulations.
- Answering and responding to customer complaints with a high level of professionalism.
- Helping answer queries with customers, including sourcing items, refunds and returns.
- Ensuring the stock room is in a clean and organised state, helping colleagues handle stock queries more efficiently.
- Encouraging customers to sign up for the company newsletter to increase customer retention and brand advocacy.
- Working with colleagues and visual merchandising teams to properly display new clothing ranges and promotional materials.
- Assisting customers with filling in customer surveys, helping the branch build positive reviews in the process.
Education
Master of Science - Cyber Security and Forensics
University of Westminster
London, UK 2023.01 - 2025.07
Bachelor of Studies - Software Engineering
Hazara University
KPK, Pakistan 2022.09 - 2022.09
Skills
- Effective verbal communication
- A positive demeanour with both customers and colleagues
- Above-average attention to detail, ensuring that sales items are in the right place and shop floor promotions are correctly organised
- High-level organisation skills including the physical organisation of the shop stocks
- Excellent understanding of core skills necessary to provide a high level of service within a retail environment
- Fluent in English, Hindi, Urdu and Pashtu
- People evacuation procedures
- CCTV operation knowledge
- Customer service dedication
- Anti-Terrorism tactics
- Company policy enforcement
- Personal protection protocols
- Public area safety checks
- Microsoft office mastery
- Alarm systems operation
- Baggage inspection techniques
- Intercom systems use
- Patrolling expertise
- Sensitive information handling
- Physical Fitness
References
Available upon request.
Certification
- SIA Door Supervisor
- ACT Awareness e-Learning
- ACT Security e-Learning
- Emergency First Aid at Work
References
References available upon request.
Timeline
Security officer
SmartSec Solutions
2025.10 - Current
Security concierge
Vigilant Security Services UK Limited
2023.10 - 2024.04
Food & Beverage team member
Clermont Hotel Group
2023.02 - 2023.10
Master of Science - Cyber Security and Forensics
University of Westminster
2023.01 - 2025.07
Bachelor of Studies - Software Engineering
Hazara University
2022.09 - 2022.09
Store manager
ONE retail fashion brands
2020.01 - 2022.06