ANAS AMMACHEETTU VALAPPIL
Travel And Hospitality Consultant
Northampton
Summary
Highly motivated individual with a passion for delivering exceptional service and fostering team collaboration. Seeking a dynamic role that utilizes skills and experience in customer service and business operations. Committed to contributing to organizational growth and maintaining a focus on continuous improvement.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Retail Travel Consultant
TUI HOLIDAY SUPERSTORE
Northampton, United Kingdom
08.2024 - Current
- Conducted thorough research on destinations, accommodations, and attractions to provide accurate information to clients.
- Maintained up-to-date knowledge of industry trends and developments to effectively advise clients on potential opportunities or challenges during their travels.
- Developed strong relationships with clients through excellent communication, listening skills, and consistently exceeding expectations.
- Offered expert advice on travel insurance options that best suited individual client''s needs and requirements.
- Enhanced company reputation by delivering exceptional customer service and resolving client concerns in a timely manner.
- Collaborated with team members to achieve shared goals through effective coordination, clear communication, and regular checkins.
- Handled unexpected situations or emergencies professionally while keeping the best interests of travelers at heart.
- Boosted client retention rates by maintaining contact with past customers to promote new offers or share relevant travel updates.
Ticketing and Documentation, Customer Service
Akbar Travels
Kerala
05.2020 - 03.2022
- Perform a wide range of Travel services to ensure high-quality services are delivered to all Customers in compliance with safety, quality, and operational objectives.
- Collaborate with handling agents by supporting the execution of handling operations to ensure timely and high-quality delivery of services to Customers.
- Support customers with connecting B2B to ensure complete and timely information is provided.
- Guide clients through the process of obtaining visas, passports ensuring all required documents are prepared and submitted on time.
- Liaise with airlines, Hotels and other business to address client concerns and upgrades.
- Receive, process, and respond to daily inquiries on a wide range of services.
- Coordinate and escalate complex or specialized inquiries to responsible teams.
- Track major customer complaints and report key issues.
- Identify and highlight potential areas of improvement to support continuous service improvement.
- Develop, customize, and sell domestic and international tour packages based on clients' preferences, budget, and special requests.
Education
Master of Arts - International Tourism Development
UNIVERSITY OF NORTHAMPTON
Northampton, United Kingdom 04.2001 -
Bachelor of Arts - Travel And Tourism Management
Univeristy Of Calicut
Kerala, India 04.2001 -
Skills
- Excellent customer service and communication skills
- Skilled in guest handling and airport operations
- Proficient in B2B service Handling
- Experienced in security screenings and customer inquiries
- Travelport
- Booking and Reservation Sites
- Akbar Online Booking Tool
Travel planning
Destination research
Client relationship management
Customer service
Crisis management
Training
- Customer service training
- Advanced in Active Retail Program
- Succession planning
- MS Outlook & email management
- Cash & stock handling
- Sales assistant duties
- Selling & customer service
- Visual merchandising
Disclaimer
All the information given above are correct to the best of my knowledge and belief.
Personal Information
- Date of Birth: 03/06/98
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Visa Status: PSW
Timeline
Retail Travel Consultant
TUI HOLIDAY SUPERSTORE
08.2024 - Current
Ticketing and Documentation, Customer Service
Akbar Travels
05.2020 - 03.2022
Master of Arts - International Tourism Development
UNIVERSITY OF NORTHAMPTON
04.2001 -
Bachelor of Arts - Travel And Tourism Management
Univeristy Of Calicut
04.2001 -