Ana Patricia Nouel
Enfield,United Kingdom
Summary
Highly dedicated and service-focused waitress with expertise in luxury in-room dining, elegant afternoon tea presentation, and efficient minibar management. Known for exceptional customer care, refined service etiquette, and the ability to anticipate guest needs. Brings strong teamwork, flawless attention to detail, and a professional, polished approach to every guest.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Mini bar attendant
Jumeirah Carlton Tower
Cadogan Place, United Kington
05.2025 - Current
- Kept accurate records of minibar usage for precise billing.
- Enhanced customer satisfaction by promptly restocking mini bar items.
- Performed regular audits of mini bars for loss prevention.
- Upheld high hygiene standards during cleaning and restocking tasks.
- Checked expiration dates on stocked items, ensured product freshness.
- Communicated effectively with team members for seamless operations.
- Complete 15 floors of occupied rooms daily.
Afternoon Tea Waitress
St Ermins
London, United Kingdom
11.2023 - 03.2025
- Managed guest service in a busy tea service lounge with a daily capacity of over 85 guests.
- Advised guests on premium teas, champagne upgrades, and pastry selections to enhance their experience.
- Clarified specials and seasonal items to improve guest engagement.
- Oversaw daily operations to achieve high productivity levels.
- Support the team by demonstrating respect and willingness to help
- Executed precise preparation and service of tea, using timers and appropriate accompaniments.
- Refilled teapots and supplemented orders promptly when required.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Carried out day-to-day duties accurately and efficiently.
In Room Dining Waitress
The Cadogan
London
10.2022 - 10.2023
- Taking and confirming orders via phone, tablet or written menu and providing recommendations.
- Prompt delivery of food and drinks, ensuring food arrives hot and refresh.
- Accommodating dietary needs and meeting specific time constraints.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Restocking minibars and arranging for celebrations.
- Processed payments and completed register transactions accurately.
Education
Certificate of Higher Education - Social care & Wellbeing
Anglia Ruskin University
Chelmsford, Essex 09.2023 -
NVQ Level 1 - Music Production
Capital City College
Holloway centre/ England 02.2023 - 04.2023
NVQ Level 1 - Garment Construction
Capital City College
Holloway Centre/ England 02.2023 - 04.2023
Certificate of Higher Education - Electronic Document Preparation and Management
Anguilla Community college
Anguilla 09.2017 - 07.2018
Certificate of Higher Education - Secondary Education
Albena Lake Hodge Comprehensive High School
AnguillaSkills
- Computer Skills
- Providing friendly, professional service
- Building positive relationship
- Active listening
- Working efficiently under pressure
- Ensuring quality and consistency
- Supporting colleagues
- Handling unexpected issues professionally
- Maintaining clear records (orders, inventory, etc)
- Keeping work areas tidy
- Adjusting to new systems, menus, or routines
- Taking on different responsibilities when needed
- Handling payments and simple administration task
- Punctuality and reliability
- Strong work ethic
Languages
English
Native
Spanish
Native
Affiliations
- Exploring restaurants and hospitality trends
- Traveling and learning about different cultures
- Cooking and baking
- Fitness and wellbeing activities
- Singing
Accomplishments
Employee of the Month
Upselling Achievement
Guest Recognition/ Positive Guest Comments
Certification
Highfield Level 1 Award in Food Safety for Catering (RQF)
References
References available upon request.
Timeline
Mini bar attendant
Jumeirah Carlton Tower
05.2025 - Current
Afternoon Tea Waitress
St Ermins
11.2023 - 03.2025
Certificate of Higher Education - Social care & Wellbeing
Anglia Ruskin University
09.2023 -
NVQ Level 1 - Music Production
Capital City College
02.2023 - 04.2023
NVQ Level 1 - Garment Construction
Capital City College
02.2023 - 04.2023
In Room Dining Waitress
The Cadogan
10.2022 - 10.2023
Certificate of Higher Education - Electronic Document Preparation and Management
Anguilla Community college
09.2017 - 07.2018
Certificate of Higher Education - Secondary Education
Albena Lake Hodge Comprehensive High School