Ananthiehai Sriskanthan
London,Greater London
Summary
Highly motivated and dynamic individual with a focus on client satisfaction and operational excellence. Implements effective communication strategies to resolve customer issues and build rapport. Drives results through meticulous data management and a commitment to continuous improvement. Strives to cultivate positive relationships and support team cohesion, contributing to overall business success. Proficient in record keeping, compliance and all administrative duties.
Overview
7
7
years of professional experience
Work History
Customer Service Administrator
Monica Vinader
11.2025 - 01.2026
- Monitored emails to promptly collect necessary information and respond to complaints.
- Handled high-volume telephone calls to address and resolve customer queries.
- Listened to individual complaints with an open mind and asked detailed questions to understand issues.
- Improved service quality and increased sales by developing strong knowledge of the company's products and services.
- Managed all client inquiries through resolution to enhance customer satisfaction ratings.
- Updated customer information in the database, ensuring accuracy and reliability of records.
- Developed strong customer relationships through empathetic service and timely resolution of queries.
- Organised and prioritised tasks effectively to meet customer service targets and deadlines.
- Resolved customer queries, issues and complaints efficiently to reach mutually beneficial solutions and decrease customer retention or dissatisfaction levels
- Processed refunds, exchanges and service requests for customers effectively, in a timely manner.
- Communicated regularly with team members to maintain clearly defined expectations.
- Coordinated with logistics and supply chain teams to track order deliveries, keeping customers informed about their order status.
- Processed orders and requests with accuracy, contributing to seamless customer transactions.
- Stayed current on policies, procedures and standards to offer optimal support and provide customers with accurate information, enabling me to adhere to company standards and policies.
- Referred customers to team leaders and expert advisers for complex inquiries.
- Assisted customers in navigating the company website and online portal, improving their online experience.
Care Supervisor / Coordinator
Caremark Ltd
London
02.2023 - 10.2023
- Orchestrated staffing schedules and emergency cover, ensuring optimal client care and reducing response times during critical situations.
- Liaised effectively with local authorities and families, strengthening relationships and enhancing client welfare through proactive communication.
- Conducted comprehensive home visits and supervised staff, fostering a culture of compliance and improving service quality.
- Contributed actively in team meetings, sharing innovative ideas that enhanced operational efficiency and team cohesion.
- Streamlined document management processes, achieving substantial improvements in compliance tracking and reducing audit preparation time.
- Analysed client feedback to identify service gaps, implementing actionable strategies that led to marked gains in overall client satisfaction.
- Coordinated with healthcare professionals to integrate client care plans, ensuring tailored approaches that significantly enhanced client outcomes.
- Fostered a collaborative team environment, enhancing morale and encouraging open communication among staff.
- Implemented efficient staffing protocols, leading to a noticeable reduction in response times during emergencies.
Recruitment Consultant
Corr Recruitment
London
05.2021 - 03.2022
- Streamlined recruitment processes, achieving higher candidate satisfaction and reducing time-to-hire while maintaining compliance.
- Spearheaded candidate engagement initiatives, fostering a positive candidate experience and increasing referral rates and consistently surpassed recruitment targets.
- Implemented innovative sourcing strategies, reducing time-to-fill by enhancing candidate pipelines and meeting urgent client needs.
- Fostered strong relationships with clients, enhancing understanding of their needs and delivering tailored recruitment solutions.
- Created captivating, clear and concise job ads, attracting candidates fit for the job & provided briefings, prior to conducting group pre-interviews to increase time efficiency.
- Maintained candidate records and ensured compliance with employment regulations, contributing to operational efficiency.
- Addressed payroll issues and queries, facilitating smooth operations and supporting candidate retention.
- Recorded and submitted worker hours in Excel Timesheets to Payroll Team for processing upon approval.
Bookings Agent
Verisure Smart Alarms
London
06.2019 - 07.2020
- Converted inbound inquiries into confirmed bookings, driving measurable improvements in overall revenue and client engagement.
- Monitored booking patterns to identify trends, optimising scheduling and reducing cancellations for improved profitability.
- Streamlined client data management processes, ensuring accurate records and meeting performance targets consistently.
- Contributed ideas in team meetings, enhancing open communication and improving team efficiency.
- Fostered teamwork and collaboration, cultivating a positive work environment that supported shared success.
Education
CIPD Level 3 Certificate - HR Practice
Be Pro Virtual Learning
Online01-2025
BA - Psychology and Criminology
Open University
Online01-2017
AAT Diploma - Business & Accounting
Uxbridge College
London, ENG01-2015
Skills
- Customer Service & Conflict Resolution
- Communication
- Organisation
- Attention To Detail
- Data Entry & Compliance
- Microsoft Office Suite
- Adaptability
- Self Motivation
- Fast learner
- Bilingual
- Critical Thinking & Problem Solving
- Coordination
- Staff Supervision
- Professionalism
- Adaptability
Languages
English
Tamil
Additional Details
Confidentiality Aware - Experienced in handling sensitive information in care and recruitment settings., Quick learner with a strong work ethic, positive attitude and willingness to learn., Open to further training and development to enhance skills and career progression., Multicultural Awareness - Skilled in working with diverse teams and clients., Strong understanding of workplace safety and hygiene standards.
References
- Monica Vinader Ltd
Carla Hood - Manager
carla.hood@monicavinader.teamtailor-mail.com
- Corr Recruitment Ltd
Dinorah Ake Sierra - Administrator
dinorah.akesierra@maps-medical.co.uk
Timeline
Customer Service Administrator
Monica Vinader
11.2025 - 01.2026
Care Supervisor / Coordinator
Caremark Ltd
02.2023 - 10.2023
Recruitment Consultant
Corr Recruitment
05.2021 - 03.2022
Bookings Agent
Verisure Smart Alarms
06.2019 - 07.2020
CIPD Level 3 Certificate - HR Practice
Be Pro Virtual Learning
BA - Psychology and Criminology
Open University
AAT Diploma - Business & Accounting
Uxbridge College