Anant Verma
Winnersh,Berkshire
Summary
Organised and customer-focused professional with extensive retail experience, seeking transition into administrative roles. Proven ability to manage high volumes of customer interactions, oversee stock management, and process transactions efficiently in fast-paced settings. Demonstrates strong communication, time management, and attention to detail, excelling under pressure while multitasking. Ready to leverage transferable skills in data entry, scheduling, and document management to contribute effectively in an office environment.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Sales Assistant
H&M
Bracknell, Bracknell Forest
04.2023 - 07.2023
- Greeted customers to create welcoming first impressions and enhance in-store experiences.
- Handled payments efficiently, minimising customer delays.
- Established rapport with new and existing customers to foster loyalty.
- Advised customers on product delivery timeframes for informed decision-making.
- Increased sales by 10% through exceptional customer satisfaction.
- Systematically arranged product rails to optimise accessibility.
- Balanced multiple tasks whilst upholding high-quality customer care.
Seasonal Sales Assistant
Homebase
Bracknell, Bracknell Forest
10.2021 - 04.2022
- Provided thoughtful recommendations to meet customer needs
- Implemented company protocols to optimise retail efficiency
- Handled deliveries and restocked shelves, enhancing product availability
- Assisted customers and processed DPD and click and collect orders.
- Performed inventory checks to detect stock discrepancies
- Addressed and resolved over 20 calls each day
- Coordinated with team members to facilitate efficient daily operations.
- Learnt about new products quickly, providing comprehensive guidance to customers.
Bar and Restaurant Supervisor
Sarashwathy Bavan
Wembley, Brent
05.2019 - 10.2021
- Supervised both bar and restaurant ensuring outstanding service
- Promoted restaurant business through social media sites.
- Managed customer complaints to secure positive outcomes
- Introduced new concepts for continuous business improvement
- Trained staff in health and safety food procedures
- Worked with kitchen team to streamline operations during busy periods.
- Ensured proper cash-handling by reconciling POS data with receipts and cash
- Boosted sales by 30% through careful attention to customer needs
- Uphold legal requirements by ensuring compliance with licensing, health and safety legislation
- Performed administrative tasks such as managing employee records and scheduling shifts efficiently.
Optical administrative assistant
Boots opticians and hearing care
Reading, Berkshire
02.2019 - 02.2019
- Ensured records were up-to-date and systematically organised for optical administrative tasks
- Ensured orderly workstation to uphold cleanliness and quality benchmarks
- Answered queries and issues and transferred calls to designated recipients to streamline communications
- Increased sales by 10%
- Provided outstanding customer service by answering calls and enquiries
- Safeguarded sensitive data with strict adherence to privacy protocols
- Organised optical appointments and issued client reminders for future bookings
- Managed front desk duties to ensure smooth operation of reception area.
- Supported staff with administrative needs for photocopying, faxing and filing
Education
GCSEs - Which Include Maths, English And Science
Bartholomew's School
NewburyLevel 3 BTEC extended diploma - Extended diploma in applied science
Reading College
ReadingSkills
- Customer support expertise
- Attention to detail
- Verbal communication
- Active listening
- Computer literacy
- Point-of-sale systems
- Time management
- Complaint resolution
- Order processing
- Inbound call handling
- Sales target achievement
Languages
English
Advanced
Certification
- Currently completing a Level 2 Certificate in Principles of Business Administration 601/7071/2 MLC.
- Completed a training certificate in Microsoft excel and google sheets training for beginners.
- Completed a training certificate in managing customer conflict in hospitality
Timeline
Sales Assistant
H&M
04.2023 - 07.2023
Seasonal Sales Assistant
Homebase
10.2021 - 04.2022
Bar and Restaurant Supervisor
Sarashwathy Bavan
05.2019 - 10.2021
Optical administrative assistant
Boots opticians and hearing care
02.2019 - 02.2019
GCSEs - Which Include Maths, English And Science
Bartholomew's School
Level 3 BTEC extended diploma - Extended diploma in applied science
Reading College