Anand Raj
Birmingham
Summary
Experienced in sales and retail marketing with a strong background in problem solving, visual merchandising, and inventory management. Adept at customer support, sales forecasting, and product knowledge, with proven expertise in market research and customer relationship management. Skilled in key account handling, business development strategies, and creating impactful sales presentations. Demonstrates proficiency in upselling techniques, sales reporting capabilities, strategic sales planning, competition tracking, price structuring, and follow-up commitment. Committed to driving business growth through innovative retail marketing approaches.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Sales representative
Shell
Birmingham
2023.11 - Current
- Fostered strong customer relationships through exceptional service.
- Pioneered innovative sales strategies for increased market penetration.
- Collaborated with marketing department for effective promotional campaigns.
- Identified potential leads, resulting in improved sales performance.
- Educated customers about product features and benefits, driving informed purchasing decisions.
- Developed comprehensive knowledge of product offerings to facilitate customer decisions.
Department Manager
ZUDIO [ TRENT- TATA] clothing brand
India
2019.07 - 2023.03
- Monitored and maintained visual merchandising standards on a daily basis according to the visual standards manual
- Created dedicated sales team
- Planned and prepared work schedules, assigning employees to specific tasks.
- Improved staff morale by implementing regular feedback sessions.
- Organised department tasks for increased productivity.
- Reduced operational delays with proactive scheduling.
- Conducted team meetings to improve internal communication.
- Allocated resources, optimising department efficiency.
- Trained new recruits for seamless integration into the team.
- Delegated assignments to maximise individual strengths.
- Fostered positive work environment, enhancing team cohesion.
- Handled customer complaints for improved satisfaction rates.
- Boosted overall performance with regular training workshops.
Sales Associate
MAX [LANDMARK] clothing brand
India
2018.07 - 2019.07
- Together with the sales team, planned and organized to achieve the department monthly targets
- Developed new relationships with customers, and solve their query.
- Ensured store cleanliness for a welcoming shopping environment.
- Boosted brand awareness for raising sales performance.
- Increased customer satisfaction by providing exceptional service.
Education
Master of Science - International Business
Ulster University
Coleraine 2023.05 - 2024.10
Bachelor of Business Administration - Logistics and Supply Chain Management
Bharathiar University
India 2015.06 - 2018.05
Skills
- Problem Solving
- Visual Merchandising
- Inventory Management
- Customer Support
- Sales forecasting
- Product knowledge
- Market research
- Customer relationship management
- Key account handling
- Business development strategies
- Sales presentations creation
- Upselling techniques
- Sales reporting capabilities
- Strategic sales planning
- Competition tracking
- Price structuring
- Follow-Up commitment
- Retail marketing
Languages
Malayalam
Hindi
English
Personal Information
Title: Department Manager
Timeline
Sales representative
Shell
2023.11 - Current
Master of Science - International Business
Ulster University
2023.05 - 2024.10
Department Manager
ZUDIO [ TRENT- TATA] clothing brand
2019.07 - 2023.03
Sales Associate
MAX [LANDMARK] clothing brand
2018.07 - 2019.07
Bachelor of Business Administration - Logistics and Supply Chain Management
Bharathiar University
2015.06 - 2018.05