ANJANA KRISHNAMMA
Croydon,United Kingdom
Summary
Early career professional with a Master's in Global Logistics and Supply Chain Management and a Bachelor's in Commerce. Currently managing post office operations, gaining practical experience in customer service, logistics coordination, and day to day process management. Seeking an entry-level role in logistics or supply chain to apply academic knowledge, develop operational expertise, and contribute to efficient, customer-focused operations.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Manager
Post office LTD
Bromley, United Kingdom
08.2024 - 11.2025
- Managed over 50 customer calls per day.
- Dealt with customer complaints quickly and professionally, always focused on maintaining trust and delivering quality service.
- Helped customers with everything from posting parcels to banking transactions and retail purchases.
- Processed cash and card payments daily, balanced tills, and kept all transactions accurate and accounted for.
- Worked in compliant with postal regulations and data protection rules, without cutting corners.
- Kept operations ticking over smoothly by staying detail oriented and providing solid customer service throughout.
Retail Sales Associate
TK Maxx & Home sense
Croydon, Cambridgeshire
06.2023 - 12.2023
- Received, sorted, and processed stock accurately and efficiently in fast paced environment.
- Consistently met daily performance targets while maintaining quality standards.
- Operated warehouse equipment safely and adhered to all health and safety protocols.
- Contributed to smooth logistics operations through effective teamwork and time management.
- Built strong customer relationships through attentive listening and clear communication and increased sales by 12%.
- Advised customers on product selection based on their specific needs and requirements.
Education
Post Graduate Degree - Global logistics and supply chain management
University of Roehampton
Roehampton, London 01.2023 - 04.2024
Undergraduate Degree - Bachelor of Commerce
Fatima Mata National College
Kollam, India 06.2019 - 05.2022
Skills
- Supply Chain Management
- Inventory Control
- Warehouse Operations
- Customer Service
- Cash Handling
- ERP/SCM Systems
- Business Analytics
- Regulatory Compliance
- Team Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
Languages
English
Fluent
Malayalam
Fluent
ACADEMIC REASEARCH AND PROJECTS
Academic Research Project
An Inquiry Into The Preference Of Cashless Payment Methods With Special Reference To Mobile Wallets Among UG Students.
Conducted primary research on mobile wallet adoption among undergraduate students. Designed surveys, analyzed digital payment trends, and delivered actionable insights on factors driving cashless payment preferences.
Master's Dissertation
The Evolution of 5G Technology: Impact on Business Models, Operations and Strategies
Analyzed how 5G technology is transforming business models and operational strategies across industries. Examined adoption challenges and identified opportunities for innovation in supply chain digitalization and the digital economy.
Timeline
Manager
Post office LTD
08.2024 - 11.2025
Retail Sales Associate
TK Maxx & Home sense
06.2023 - 12.2023
Post Graduate Degree - Global logistics and supply chain management
University of Roehampton
01.2023 - 04.2024
Undergraduate Degree - Bachelor of Commerce
Fatima Mata National College
06.2019 - 05.2022