Anna Bowland
Derby
Summary
Games oriented with a wealth of experience in customer service. I have an in-depth knowledge of PC hardware, games consoles and mobile phone technology. In my free time I love modding and fixing old consoles and occasionally playing them when I get the chance.
Looking to advance my career beyond the fast-food industry. I have excellent people skills that help me go above and beyond in delivering a personal experience that sets me apart from other candidates.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Crew Member
McDonald's
2022.07 - 2026.04
- Customer service
- Cash handling, cashing up tills and preparing floats
- Food and drink preparation
- Line and fry cook
- Understanding/implementing food safety regulations
- Customer complaint signposting
- Helping open and close restaurant
- Overnight deep cleaning of food stations, machines etc.
- Upselling merchandise
- Stock handling
Contract Cleaner
TC Facilities Management
2021.04 - 2021.09
- Deep cleaning and sanitizing multiple Nationwide Bank branches
- Upholding government COVID safety regulations
- Key holder and alarm code holder for each branch
- Working alone in bank branches after closing
- Maintaining rigorous security, disarming and rearming alarm system each shift
Education
Diploma of Higher Education - Games Design and Programming
University of Staffordshire
Stoke-on-Trent 2021.09 - 2025.10
Level 3 Extended Certificate - Information Technology
York College
2018.09 - 2019.05
Level 3 Diploma - Creative Computing
York College
2019.09 - 2020.05
GCSEs -
Outwood Academy Easingwold
Skills
- Experience repairing and modding game consoles
- Debugging computer systems
- PC building
- C#/C experience
- 7 Years of customer service experience
- Excellent teamwork skills
- Hands-on leadership experience
- Cash handling
- Key holder
- Pokemon Showdown master
Timeline
Crew Member
McDonald's
2022.07 - 2026.04
Diploma of Higher Education - Games Design and Programming
University of Staffordshire
2021.09 - 2025.10
Contract Cleaner
TC Facilities Management
2021.04 - 2021.09
Level 3 Diploma - Creative Computing
York College
2019.09 - 2020.05
Level 3 Extended Certificate - Information Technology
York College
2018.09 - 2019.05
GCSEs -
Outwood Academy Easingwold