Anam Ayesha Khan
Southall,Middlesex
Summary
Experienced, well-qualified Customer Service Representative of 6 years. Consistently maintained customer satisfaction and contributed towards company success.
Also a software engineer, with a practical and diligent approach with experience of work in different fields like content writing, digital marketing.
Researched over new technology of Bitcoins followed by Blockchain research in depth using different approaches of study as a part of Management studies.
I hold knowledge towards Database Management Systems.
Developed academic projects using SQL, MySQL including Black Box and White Box testing.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Customer service representative
TTEC (eBAY)
Leeds, Leeds
2022.01 - 2025.06
- Offered technical support, leading to enhanced user experience.
- Managed a high volume of inbound queries for a quick resolution of customer issues.
- Trained new hires and worked as a subject matter expert for improved productivity and efficiency.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Participated in team meetings sharing best practices for improving service delivery.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
Customer returns administrator
Mongas Kids Wear Ltd
Southall, Middlesex
2018.12 - 2021.11
- Managed high-volume customer inquiries.
- Handled sensitive information confidentially to protect customer privacy rights.
- Improved record keeping system with attention to detail and thoroughness.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Collaborated with sales team to maximise the after-sales services
- Processed internal orders in the areas of sales.
- Managed complaints and customer feedback, client/customer data, and other databases.
- Monitored and supported other departments when required.
- Performed all kind of clerical duties.
- Proficient in MS Word, Excel, PowerPoint etc
- Performed market research for business development.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
Content writer and editor
Greenhandle
Mumbai, India
2017.03 - 2017.08
- Managed blog calendar to ensure timely publication of articles, maintaining regular reader engagement.
- Coordinated with marketing team to develop promotional material, boosting product visibility.
- Led a team of remotely working content writers.
- Helped increase website traffic by producing high-quality content regularly.
- Improved SEO rankings with the integration of target keywords in blog posts and articles.
Education
Master of Business Administration - Global Business
Coventry University
London 2017.09 - 2018.08
Bachelor of Science - Software
M.H. Saboo Siddik College of Engineering
Mumbai, India 2011.04 - 2016.05
Skills
- Patient attitude
- Order processing capability
- Data entry proficiency
- Efficient telephonic etiquette
- Order processing
- Microsoft Office
- Helpdesk operations
Languages
English
Fluent
Hindi
Fluent
Marathi
Fluent
Urdu
Fluent
Timeline
Customer service representative
TTEC (eBAY)
2022.01 - 2025.06
Customer returns administrator
Mongas Kids Wear Ltd
2018.12 - 2021.11
Master of Business Administration - Global Business
Coventry University
2017.09 - 2018.08
Content writer and editor
Greenhandle
2017.03 - 2017.08
Bachelor of Science - Software
M.H. Saboo Siddik College of Engineering
2011.04 - 2016.05