Anamaria Carmen Iana
Hainault,Redbridge
Summary
Motivational leader with record of success retail and office environments. Seeks out change opportunities, capitalizing on technologies, improved methods and gaps to surpass targets. History maintaining efficiency and high employee satisfaction with responsive management style. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work history
Counselling student advisor
Self Employed
Hainault, Redbridge
04.2025 - Current
- Coordinated with external agencies for specialised counselling services if required.
- Conducted intake assessments to understand individual student needs better.
- Optimised communication materials for better representation of the university's offerings.
- Utilised social media platforms for effective promotion of university programs.
- Travelled extensively for promotional school visits; expanded institution's reach.
- Assisted students with application procedures, making process more efficient.
- Improved brand visibility through strategic marketing tactics.
- Collaborated with academic departments, resulting in increased enrolment rates.
- Provided comprehensive information on courses offered, facilitating informed decision-making by applicants.
- Maintained accurate records of all enquiries and applications received; ensured data integrity.
Admissions assistant
Mont Rose College
Ilford, Redbridge
10.2024 - 03.2025
- Sorted and filed correspondence for well-maintained communications records.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Supplied new admissions documentation to relevant departments.
- Enabled smooth office running through reliable administrative support.
- Prepared detailed reports on application trends, providing key insights for decision-making.
- Assisted in planning and organising campus tours and other promotional events to attract potential students.
- Managed confidential applicant data in adherence to privacy regulations.
Admission Manager
Study Solution Limited
Whitechapel, Tower Hamlets
08.2021 - 10.2024
- Resolved customer issues professionally and promptly.
- Delivered focused staff training to improve performance.
- Assessed applicants and supported admissions.
- Managed student records and enquiries efficiently.
- Advised prospective students on courses and admissions.
- Built relationships with partners and promoted the institution.
- Collaborated with marketing on lead-generating campaigns.
Retail Store Supervisor
Chelmsford Star Coop
Woodford, Redbridge
02.2019 - 09.2021
- Maintained clean, well-stocked displays to boost sales.
- Resolved customer complaints, ensuring satisfaction.
- Trained and supervised 30 staff, building strong sales teams.
- Managed stock orders based on demand trends.
- Planned layouts and merchandising for promotions.
- Conducted staff performance reviews and training.
- Set up visual displays to increase customer engagement.
- Updated pricing and promotions to meet sales targets.
- Taught upselling techniques and POS system use.
- Ensured excellent customer service and brand alignment.
- Performed safety checks and risk assessments.
Education
Level 5 Diploma in Education and Training - Education
Caspian School Of Academics
London 01.2024 - 10.2024
Beng Electrical and Electronic Engineering - Engineering
University of Bolton
London 01.2025 -
Bachelor of Arts - Business and Management
University of Suffolk
Ipswich11.2022
Skills
- Customer relations
- Stock management
- Documentation and reporting
- Cash Handling
- Complaint resolution
- Till counting
- Staff education and training
- Professional telephone demeanour
- Call logging
- Customer communications
- Resolving issues
- Complaint handling
- Email management
- Timescale management
- Fast typing speed
- Facilities management
- Inbound call handling
- Online customer service
- Service knowledge
- Telemarketing
Timeline
Counselling student advisor
Self Employed
04.2025 - Current
Beng Electrical and Electronic Engineering - Engineering
University of Bolton
01.2025 -
Admissions assistant
Mont Rose College
10.2024 - 03.2025
Level 5 Diploma in Education and Training - Education
Caspian School Of Academics
01.2024 - 10.2024
Admission Manager
Study Solution Limited
08.2021 - 10.2024
Retail Store Supervisor
Chelmsford Star Coop
02.2019 - 09.2021
Bachelor of Arts - Business and Management
University of Suffolk
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