Ana Maria Muntean
Northampton
Summary
I am a very ambitious and driven individual, currently hoping to progress my career in the HR field by joining a forward-looking company that recognizes hard work and offers a rewarding career path. Having acquired an in-depth theoretical knowledge of HR during my studies, I am now looking to apply it to practice and showcase my skills, strong work ethic, and desire to succeed in this fast-paced industry.
Overview
14
14
years of professional experience
Work history
HR intern
Swanton Care and Community
01.2022 - 05.2022
- Assisted the HR team with a variety of tasks ranging from:
- Employee benefits and pay rates review- used the Pay Scale compensation software to compare the company's current rates of pay against the main competition in the market, assisted with employee benefits surveys
- Employee engagement- worked alongside the HR department to improve employee engagement strategies
- Policy review - revised policies making sure they reflect the company's current business operations and values
- Making recruitment matter” training sessions- actively being involved in the training and completing all the tasks assigned to me.
Healthcare Assistant
Avery Healthcare
04.2017 - 03.2020
- Anticipated residents need and provide them with high quality service whilst upholding brand standards and values to ensure residents satisfaction
- Built strong relationships and encouraged trust with patients by providing continuous support and delivering the best possible care
- Monitored patients' health, behavioral and physical changes, reporting concerns to my managers promptly
- Conducted health checks to ensure the effectiveness of treatment or recovery plans, making amendments to plans when required
- Maintained accurate patients records in the system
- Collaborated with physicians and other health care providers in establishing, implementing, maintaining, and evaluating /improving patient care and quality service standards to meet members and internal clients' expectations
- Constantly taking on opportunities to gain more knowledge to improve my performance by completing different modules such as basic life support, general data protection, health, and safety
Shop assistant
Caffe Mocca
London
02.2011 - 07.2011
Shop Assistant
Delicataste
London
07.2011 - 03.2011
- Manager's right hand in running the business
- Greeted customers in a friendly manner, delivering a great service
- Recorded food and beverage orders accurately to increase service efficiency and reduce stock waste
- Cleared and cleaned tables to maintain a high hygiene standard to improve customer's experience
- Assisted management to suggest and implement process improvements to increase the speed of service, accuracy, and customer experience
- Prepared basic dishes in the kitchen maintaining high hygiene standards and quality of food
- Dealt with customers complaints, providing solutions to problems to improve customer experience
- Fulfilled other tasks assigned by the manager, in accordance with the immediate needs of the unit
- Utilized practical communication skills to maintain and build positive relationships with colleagues and clients.
Checkout assistant
10.2010 - 03.2011
- Handled approximately credit and cash transactions
- Tailed cash at end of each shift and handled discrepancies according to the company policies
- Worked overtime shifts during buy periods or times of unexpected high volumes of customers
- Assessed customer needs and responded appropriately to questions
- Informed managers of issues with loss prevention and security
- Checked purchased merchandise for problems and signs of tampering before processing any returns or exchange
- Learned roles of other departments to provide coverage and keep the store operational
- Dealt with customers' queries and found ways to solve issues.
Sale assistant
Meli
Paris
10.2008 - 06.2009
- Ensured high levels of customer satisfaction by staying polite and helpful throughout all customer interactions
- Communicated clever promotion and sales ideas to management based on customer requests, competitor activity and smart opportunities
- Proactively assisted customers with locating items, product queries and availability
- Used clever negotiation and sales techniques to maximize sale profits
- Constantly exceeded sales targets by 5+% through informative customer service and product recommendation
- Attended regular meetings with management to stay update on promotions, new products, and store policies _
- Attended regular team buildings to increase my team working skills.
Education
BSc (Hons) degree - Human Resource Management
University of Bedfordshire
2023
Business Administration
Leicester College
2019
BSc (Hons) degree - Law
University of Petru Maior
2008
Foreign Languages
Lucian Blaga High School
2004
Skills
- Problem-solving skills
- Time management skills
- Customer service skills
- Teamwork and collaboration skills
- Good written and verbal communications skills
- digital skills
- good listening skills
Languages
English
Fluent
Romanian
Native
Spanish
Intermediate
French
Elementary
Accomplishments
CIPD level 5 certificate
Timeline
HR intern
Swanton Care and Community
01.2022 - 05.2022
Healthcare Assistant
Avery Healthcare
04.2017 - 03.2020
Shop Assistant
Delicataste
07.2011 - 03.2011
Shop assistant
Caffe Mocca
02.2011 - 07.2011
Checkout assistant
10.2010 - 03.2011
Sale assistant
Meli
10.2008 - 06.2009
BSc (Hons) degree - Human Resource Management
University of Bedfordshire
Business Administration
Leicester College
BSc (Hons) degree - Law
University of Petru Maior
Foreign Languages
Lucian Blaga High School
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