Ana Maria Franca Correia

In my role as Customer Consultant at Scottish Widows, I specialize in providing customers with detailed information regarding their pension policies and assisting them with any requested changes. With focus on delivering exceptional service, I ensure that each customer receives accurate and timely support, helping them navigate their financial options with confidence and ease. My role is integral in maintaining customer satisfaction and trust through efficient and effective communication Scottish Widows, I am responsible for assisting clients with policy details via telephone

• Improved customer satisfaction by promptly addressing queries and complaints.
• Enhanced brand loyalty, and provided excellent service at all times.
• Strengthened client relationships with clear communication and problem-solving skills.
• Handled a high volume of calls daily.
• Logged customer complaints accurately, and expedited corrective actions effectively.
• Provided detailed information about products and services to potential customers.
• Expressed care, patience, and empathy when handling customer interactions for a personalized experience.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Investigated customer issues to find acceptable conclusions and prevent recurrence.
• Transferred customer calls to respective departments or personnel to address specific issues.
• Adhered strictly to policies and procedures for continued company compliance.
• Recorded customer communications to maintain proper documentation.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Participated in regular training to maintain up-to-date knowledge of company products and policies.
• Listened actively to offer accurate information and the best solution to their needs.
• Managed complex customer issues to successful resolution.
• Recorded and processed customer data accurately.
• Investigated customer issues to find acceptable conclusion and prevent recurrence.

At the company, my responsibilities encompassed general shop duties, customer service, administrative tasks, and the role of a customer service advisor.

• Minimised inventory loss for improved profit margins.
• Streamlined store operations with efficient scheduling.
• Managed daily operations to ensure smooth running of the shop floor.
• Implemented promotional strategies for increased footfall during holiday seasons.
• Ensured health and safety compliance, maintaining a safe working environment for all staff members.
• Developed strong relationships with suppliers, ensuring timely delivery of products.
• Provided excellent customer service leading to repeat business and customer loyalty.
• Managed cash registers accurately reducing discrepancies at end of day reconciliation.
• Handled stock control duties diligently preventing overstocking or shortages.

My employment as a customer advisor in the closures department involved assisting clients with their requests to close accounts. In addition to providing customer support, I also performed administrative tasks as part of my role.

• Enhanced customer satisfaction by promptly addressing queries and concerns.
• Provided exceptional customer service to ensure a positive shopping experience.
• Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
• Recorded and processed customer data accurately.
• Maintained up-to-date product and service knowledge by attending regular training opportunities.

At the dry cleaning shop, my responsibilities encompass managing the front desk, handling administrative duties, overseeing HR, and offering customer service guidance.

• Maintained clean and organised office environment through routine tidying tasks.
• Improved office efficiency by sorting, filing, and managing paperwork.
• Served as a point of contact for queries from clients and colleagues.
• Supported team members with administrative tasks to improve work flow.
• Distributed company communications to staff members promptly.
• Assisted in the preparation of reports and presentations for senior management.
• Managed document storage system, improving retrieval process.
• Drafted professional correspondence to enhance business image.
• Updated databases regularly for accurate employee records.
• Processed invoices promptly, aiding prompt payment.
• Responded promptly to phone and email inquiries.

While working at the physiotherapist's office, my duties included receptionist tasks, billing work, general administration, and customer service.

• Enhanced customer satisfaction by efficiently managing all front desk enquiries.
• Handled appointment scheduling to ensure smooth daily operations.
• Managed phone calls, resulting in effective communication flow within the company.
• Maintained an organised reception area for a professional business environment.
• Coordinated office supplies orders to keep necessary materials available at all times.
• Assisted with administrative tasks, improving overall functionality of the office.
• Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
• Utilised multi-line telephone system to manage incoming calls effectively.
• Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
• Completed data entry tasks whilst adhering to strict deadlines.
• Kept reception area clean and neat to give visitors positive impression of the company.

I worked for this law firm and performed all the following duties: website editing, debt collecting, general administration, preparing all court documents, and customer service.

• Improved office efficiency by sorting, filing, and managing paperwork.
• Supported team members with administrative tasks to improve work flow.
• Managed document storage system, improving retrieval process.
• Handled sensitive information confidentially to ensure privacy compliance.
• Supported staff with administrative needs for photocopying, faxing and filing.
• Prepared legal documents for court proceedings and scheduled court appearances.
• Conducted calls to clients to collect outstanding debts.

• I was in charge of doing all the admin work for the business, this included all the following duties: Invoicing orders on computer data Capturing Receptionist, Petty Cash
• Developed and implemented processes and procedures to streamline office operations
• Greeted and assisted visitors, providing a welcoming and professional environment
• Maintained inventory of office supplies and equipment, ensuring that the office was stocked with necessary items
• Answered and managed incoming calls, providing accurate and timely information to callers
• Created and maintained paper and electronic filing systems, resulting in improved organizational efficiency