ANAMARIA DRAGOS
London,UK
Summary
Accomplished and customer-focused Team Leader in hospitality professional with over 10 years of progressive leadership experience in restaurant, café, and high-volume hospitality operations. Proven expertise in driving customer satisfaction, improving service standards, and optimizing operational efficiency. Skilled in team leadership, financial oversight, strategic planning and ensuring standards and regulatory requirements. Renowned for encouraging employee growth, fostering an excellence culture and often surpassing performance goals in fast-paced, cutthroat settings.
Overview
15
15
years of professional experience
Work history
TEAM LEADER
PURE
Hammersmith, London
11.2023 - 07.2025
- Trained, inspired, and led team members, encouraging a culture of excellence, responsibility, and guest satisfaction.
- To encourage continual growth, I regularly monitored performance and offered coaching, performance reviews, and feedback.
- Supervised daily operations to ensure effective service delivery in accordance with brand and quality requirements.
- Handled POS transactions, processed payments, and issued refunds.
- Assisted in promotional campaigns by suggesting menu items or beverages to customers, boosting sales.
- Worked efficiently during peak hours, maintaining speed and quality of service.
- Assisted in opening and closing, including cleaning equipment, restocking supplies, and managing the till.
TEAM LEADER
FARMES J
06.2023 - 11.2023
- Led, trained, and motivated team members, promoting a positive work culture focused on excellence.
- Ensured compliance with health, safety, hygiene and company policies at all times.
- Coordinated staff schedules and shift planning, guaranteeing enough coverage during peak service periods.
- Promptly and professionally addressed guest complaints, guaranteeing excellent levels of customer satisfaction and return business.
ASISTANT MANAGER
BENITO’S
Oxford Circus, LND
01.2016 - 06.2023
- Collaborated with management to put new plans, enhanced services, and operating protocols into place.
- Maintained thorough records of incident report, service standards and employee performance for audits and review.
- To keep expenses under control and stock levels stable, I assisted with inventory control, ordering supplies, and managing vendor relationships.
- Ensured adherence to licensing rules, food hygiene standards, and health and safety regulations.
TEAM MEMBER
STARBUCKS COFFEE
10.2010 - 12.2015
- Handled POS transactions, processed payments, and issued refunds.
- Assisted in promotional campaigns by suggesting menu items or beverages to customers, boosting sales.
- Maintained store cleanliness and adhered to health and safety guidelines.
- Prepared and served hot and cold beverages such as coffee, tea, and specialty drinks to customer preferences.
- Took customer orders, ensuring accuracy and attention to special requests or dietary restrictions.
Education
Bachelor of Arts Level 5, 6 - Leadership and Management Skills for the Workplace
University Of Wales Trinity Saint David
02.2025 -
Business Skills For The Workplace Level 4 - Certificate In Higher Education
University Of Wales Trinity Saint David
London 02.2024 - 01.2025
Engineering - Tourism and Environmental Protection
Aurel Vlaicu University of Arad
ARAD 01.2007 - 01.2011
Skills
- Decision-Making
- Problem Solving
- Digital Skills
- Developing and Managing Individuals and Teams
- Employability and Career Development
- Communication excellence
Affiliations
- Travel & Culture, Reading ,
Languages
English
Advanced
Romanian
Native
Spanish
Intermediate
Timeline
Bachelor of Arts Level 5, 6 - Leadership and Management Skills for the Workplace
University Of Wales Trinity Saint David
02.2025 -
Business Skills For The Workplace Level 4 - Certificate In Higher Education
University Of Wales Trinity Saint David
02.2024 - 01.2025
TEAM LEADER
PURE
11.2023 - 07.2025
TEAM LEADER
FARMES J
06.2023 - 11.2023
ASISTANT MANAGER
BENITO’S
01.2016 - 06.2023
TEAM MEMBER
STARBUCKS COFFEE
10.2010 - 12.2015
Engineering - Tourism and Environmental Protection
Aurel Vlaicu University of Arad
01.2007 - 01.2011
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