ANA MARIA COSNETE
GREAT YARMOUTH,NOR
Summary
A highly skilled professional with expertise in coffee preparation techniques, cleaning maintenance, and waste management practices. Demonstrates innovative thinking and tactful diplomacy, coupled with strong motivational influence and accountability ownership. Holds a project management certification and excels in customer queries answering, restocking merchandise, and price tagging. Proficient in CRM software and bilingual or multilingual, showcasing strong empathy in all interactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Coffee barista
BAKERY COFFEE SHOP LTD
Great Yarmouth, Norfolk
08.2023 - Current
- Respected punctuality and reliability thereby enhancing team morale.
- Built strong rapport with regular customers to foster loyalty.
- Initiated effective solutions for customer complaints or issues.
- Enhanced customer satisfaction by providing efficient, friendly service.
Sales assistant
Ssanjana LTD
Great Yarmouth, Norfolk
04.2020 - 02.2023
- Collaborated effectively with team members to meet sales targets.
- Built strong relationships with regular customers for repeat business.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
Education
Bachelor of Business Administration - Business and management
Canterbury Christ Church University
Canterbury 01.2023 -
NVQ Level 2 - Estate Agency Diploma
New Skills academy
London 02.2022 - 03.2023
A-Levels - accounting
Danubian's
Roman, Romania 09.2004 - 06.2007
Skills
- Coffee preparation techniques
- Cleaning maintenance
- Innovative thinking
- Waste management practices
- Tactful diplomacy
- Motivational influence
- Project management certification
- Accountability ownership
- Customer queries answering
- Familiarity with crm software
- Restocking merchandise
- Price tagging
- Strong empathy
- Bilingual or multilingual
Affiliations
- photography ,crafting, cooking new recipes
- reading novels, solving puzzles
- language learning, studying management
Certification
I have a personal alcohol licence and I can work in any position in off-licence stores
Languages
English
Upper intermediate
Italian
Intermediate
Spanish
Upper intermediate
Romanian
Proficient (C2)
Timeline
Coffee barista
BAKERY COFFEE SHOP LTD
08.2023 - Current
Bachelor of Business Administration - Business and management
Canterbury Christ Church University
01.2023 -
NVQ Level 2 - Estate Agency Diploma
New Skills academy
02.2022 - 03.2023
Sales assistant
Ssanjana LTD
04.2020 - 02.2023
A-Levels - accounting
Danubian's
09.2004 - 06.2007
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