Anam Javed
Liverpool,United Kingdom
Summary
I am a reliable and organised professional with experience as a Teaching Assistant and Customer Service Assistant. In both roles, I supported daily activities, managed different tasks at the same time, and made sure everything ran smoothly. As a Teaching Assistant, I helped organise lessons, supported students, and kept records up to date. In customer service, I handled enquiries, solved problems, and worked closely with team members to ensure customers were satisfied. In addition, I completed a project using MATLAB, Mathematica, and Maple to apply iterative methods, which strengthened my analytical thinking, attention to detail, and problem-solving skills. I am now looking to apply my communication, coordination, and analytical abilities in an Operational Coordinator role.
Overview
3
3
years of professional experience
Work history
Teaching assistant
University of Agriculture Faisalabad
Faisalabad , Pakistan
2023.03 - 2024.06
- Managed administrative tasks, aiding smooth running of the class.
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
- Offered one-on-one guidance to struggling students for improved academic performance.
- Prepared classroom materials to facilitate efficient lessons.
- Participated in teacher-parent conferences regarding students' progress or problems.
- Collaborated with teaching staff in organising school events, fostering community spirit.
- Organised and distributed learning materials, ensuring students received relevant homework, textbooks and classroom supplies.
Customer service assistant
EG ON the Move
Liverpool, England
2025.03 - Current
- Assisted customers with product inquiries for enhanced shopping experience.
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Improved customer relations by managing customer complaints effectively.
Education
Master of Educational Leadership - School of Education (Art)
University of Chester
Chester, United KingdomMaster of Philosophy in Mathematics - Sciences in Mathematics
University of Agriculture Faisalabad
Faisalabad, PakistanBachelor of Science - Mathematics
Government College Women University Faisalabad
Faisalabad, PakistanSkills
- Coordinating daily tasks to ensure smooth operations
- Managing schedules, records, and administrative processes
- Communicating effectively with team members and customers
- Resolving issues efficiently in fast-paced environments
- Maintaining accurate documentation and organised systems
- Supporting teams to improve workflow and productivity
- Mathematical Software (MatLab, Mathematica, Maple)
Languages
3,B1
Languages
English
Intermediate
Urdu
Advanced
Punjabi
Upper intermediate
Accomplishments
I have consistently maintained strong academic performance, achieving top positions throughout my studies, with a GPA of 3.8 in my Bachelor’s degree and a CGPA of 3.6 in my MPhil.
Timeline
Customer service assistant
EG ON the Move
2025.03 - Current
Teaching assistant
University of Agriculture Faisalabad
2023.03 - 2024.06
Master of Philosophy in Mathematics - Sciences in Mathematics
University of Agriculture Faisalabad
Bachelor of Science - Mathematics
Government College Women University Faisalabad
Master of Educational Leadership - School of Education (Art)
University of Chester