Fatima Khan
Aylesbury
Summary
I excel at promoting products and boosting revenue by connecting with customers and providing effective sales recommendations. Highly motivated with a strong work ethic and exceptional interpersonal skills, I have a solid foundation in business communication, customer care, strategic planning, and sales from my experience with companies like IBEX. I am residing in the UK and do not need any sponsorship to work in the UK. Proficient with SaaS software such as Salesforce, I thrive on developing innovative solutions to achieve goals. My work on US-based campaigns has enriched my understanding of diverse cultures, enhancing my ability to communicate and collaborate internationally. I have successfully boosted sales and managed a customer base of over 200, demonstrating my ability to drive results. I am eager to leverage my skills and experience to contribute to a dynamic team and drive success in a challenging new role.
Overview
8
8
years of professional experience
Work History
Covid Control Room In-charge
Primary & Secondary Healthcare Department
Attock
2021.09 - 2024.03
- Established a highly effective COVID-19 Control Room during the peak of the pandemic, contributing significantly to the management of the crisis.
- Imparting valuable knowledge to medical and paramedical staff members in the Tehsil.
- Contributions to various campaigns and day-to-day activities across Public Sector Healthcare Facilities.
- Proficient in data analysis, Dr. Khan consistently provided timely and insightful reports.
- Conducted various surveillance activities in the COVID-19 Pandemic.
- Played a pivotal role in the skill development of medical and paramedical staff
conducting regular teaching sessions, presentations, and seminars for doctors, nurses midwives, dispensers, lady health visitors, and others. - Remained in close liaison with the District health management team for reporting, vaccinating and isolating COVID-19 patients and suspects.
Senior Medical Officer (A&E)
Tehsil Headquarter Hospital
Attock
2019.09 - 2024.03
- Evaluated patient vital signs and laboratory data to address needs and provide emergency intervention.
- Communicated effectively with family members of patients regarding their condition or treatment plan.
- Performed emergency resuscitations, endotracheal intubations, and emergency thoracotomies.
- Requested and interpreted diagnostic laboratory tests, electrocardiograms, and emergency ultrasounds.
- Discussed patient treatment plans with physicians and medical professionals.
- Assessed patient's medical needs and provided appropriate treatment.
- Developed strategies for improving response times in emergency situations.
- Educated paramedics on new protocols and techniques related to emergency medicine.
Sales Development Representative
Keeptruckin
Lahore
2019.04 - 2019.09
- Conducted market research to identify new business opportunities.
- Maintained an up-to-date database of prospects and clients.
- Participated in trade shows and industry events to promote company products and services.
- Resolved customer complaints in a timely manner by providing helpful solutions or referring them to appropriate personnel as needed.
- Contacted potential customers through cold calling, email campaigns, and social media outreach.
- Developed relationships with existing customers to increase sales opportunities.
- Reporting back to Team lead and Manager on daily basis
Customer Sales Executive
Ibex
Lahore
2018.05 - 2019.04
- Communicate effectively the features and benefits of our niche software product
- Ensuring completion of Sales target (Inbound & Outbound sales)
- Ensuring adherence and dependability with · excellent coordination
- Provide information and handle complaints regarding the organization's products or services
- Developed strategies to increase market share within the existing client base.
- Maintained accurate records of customer interactions, inquiries, and follow-up activities.
- Perform customized presentations and product demonstrations and book meetings
- Organize and keep the lead status updated in the CRM software
Medical Officer in Medical Records
Shifa International Hospital
Islamabad
2017.10 - 2018.04
- Reviewed, verified, and corrected coding errors in medical records.
- Resolved discrepancies between paper files and electronic databases.
- Performed quality assurance reviews to ensure compliance with HIPAA regulations.
- Responded to inquiries from physicians, nurses, patients, and other healthcare personnel regarding accuracy of medical records.
- Processed requests for release of medical records in accordance with applicable laws and regulations.
- Collaborated with IT team to troubleshoot issues related to software applications used in managing medical records.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
House Officer (Intern)
Pakistan Institute of Medical Sciences (PIMS) Hospital
Islamabad
2016.07 - 2017.06
- Assisted in patient history taking, physical examination and diagnosis under supervision of attending physician.
- Evaluated patient's responses to treatments based on observations and assessments.
- Prepared reports summarizing clinical findings for review by senior staff members.
- Educated patients on preventive care measures, nutrition, and lifestyle modifications as required.
- Counseled patients on proper post-operative care instructions following surgery or other medical procedures.
- Participated in interdisciplinary team meetings to discuss patient progress.
- Referred patients to medical specialists, social services or other necessary resources.
Education
MBBS (Bachelor of Medicine, Bachelor of Surgery) - Medical Doctor
University of Health Sciences, Lahore
Nishtar Medical College, Multan2016-03
Intermediate (HSSC) - Biology
Govt. College For Women
Multan2010-09
Matric (SSC) - Science
Nishat Girls High School Multan
Multan2008-08
Skills
- Excellent Interpersonal Communication
- Effectively de-escalating
- Solving/ Troubleshooting problems
- SaaS
- Slack, Microsoft Teams, Zoom
- MS Office, Word, Excel
- CRM Management (Salesforce, Pipedrive, HubSpot)
- Customer Relationship Building
- Staff training and motivation
- Analytical Thinking
- Goal-oriented mindset
- Stress Management
- Persuasive Selling
Languages
Urdu
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Accomplishments
- Awarded sales champion award for the year 2018
- Occupational English Test (OET) Certified
- Appreciation at the National level for the successful completion of COVID-19 Vaccination Campaigns in 2021-23
- Master Trainer for NID (National Immunization Days) in 2023
- Volunteered at Flood Relief Camp in the village as a Medical Doctor multiple times.
Timeline
Covid Control Room In-charge
Primary & Secondary Healthcare Department
2021.09 - 2024.03
Senior Medical Officer (A&E)
Tehsil Headquarter Hospital
2019.09 - 2024.03
Sales Development Representative
Keeptruckin
2019.04 - 2019.09
Customer Sales Executive
Ibex
2018.05 - 2019.04
Medical Officer in Medical Records
Shifa International Hospital
2017.10 - 2018.04
House Officer (Intern)
Pakistan Institute of Medical Sciences (PIMS) Hospital
2016.07 - 2017.06
MBBS (Bachelor of Medicine, Bachelor of Surgery) - Medical Doctor
University of Health Sciences, Lahore
Intermediate (HSSC) - Biology
Govt. College For Women
Matric (SSC) - Science
Nishat Girls High School Multan
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