Ana Lucia Pereira
London
Summary
Highly skilled Events General Manager with over 10 years of experience delivering exceptional corporate events and high-profile functions in prestigious venues. Recognized for executing seamless, large-scale experiences with precision, discretion, and a deep understanding of brand representation and stakeholder expectations. Skilled in end-to-end event operations, including concept development, budgeting, vendor and venue negotiations, logistics coordination, and post-event evaluation. Trusted by executive clients and key stakeholders for maintaining the highest standards of professionalism, confidentiality, and service excellence. Proven ability to lead diverse teams and manage complex projects under pressure while consistently achieving outstanding results.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Operations manager
Green & Fortune - WPP
London
05.2024 - Current
- Controlled resources by department and tracked use in Fourth
- Analysed and resolved complex resource management issues for optimised scheduling.
- Planned revenue generation strategies designed for growth.
- Developed organisational policies for administrative oversight and internal controls.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Streamlined processes to improve and optimise office operations.
- Monitored health and safety measures for guaranteed compliance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Created a collaborative work environment for positive team dynamics.
- Identified bottlenecks, implemented solutions, increased productivity.
General Manager - 6 month contract
Graysons - The Haberdashers' Hall
London
11.2023 - 05.2024
- Delivered results under pressure to meet tight deadlines.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Led company-wide restructuring to streamline operations.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Maintained compliance with industry regulations at all times.
General Manager
CH&CO - Mansion House
City of London
01.2022 - 11.2023
- Built and maintained loyal, long-term customer relationships through effective management.
- Enhanced operational efficiency through responsible budget management.
- Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Delivered customised and effective solutions to clients that met unique demands.
- Maximised revenue by identifying key long-term growth initiatives.
- Reduced payroll costs with careful resource allocation and scheduling.
Deputy General Manager
CH&CO - Mansion House
City of London
07.2019 - 01.2022
- Coached and developed new talent by monitoring individual performance, conducting appraisals and providing meaningful feedback.
- Oversaw recruitment and selection process in collaboration with General Manager.
- Ensured that health and safety and other regulatory procedures were correctly maintained, monitored and recorded.
- Assisted General Manager to ensure site consistently achieved or surpassed annual financial targets.
- Completed stock ordering, replenishment and inventory management.
- Reduced payroll costs with careful resource allocation and scheduling.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
Events Manager
CH&CO - Mansion House
City of London
04.2016 - 07.2019
- Successfully managed several events under budget while maintaining to deliver exceptional event management services.
- Liaised with clients to determine event requirements and constraints, outlining package options to meet needs and exceed expectations.
- Established excellent working relationships with trusted contractors and suppliers.
- Facilitated smooth running of events, leading pre-event team briefings to present final action plan and provide updates on last-minute details.
Hospitality & Events Supervisor
Royal Thames Yacht Club
London
04.2014 - 04.2016
- Provided cheerful, professional customer service, offering a can-do attitude to all requests.
- Supported smooth workflow by helping staff across multiple store areas.
- Ordered inventory to meet Club's demand.
Conference and Events Assistant
Grand Connaught Rooms
London
01.2013 - 04.2016
- Welcomed guests into venues, showing them to tables and providing menus.
- Facilitated smooth running of events averaging 300 guests.
- Supervised external contractors to achieve successful events.
Education
Bachelor of Business Administration - Hospitality Management
Les Roches International School Hotel Management
Marbella - Spain 01.2009 - 06.2012
Skills
- Networking abilities
- Timeline management
- Customer service
- Client relations
- Team oversight
- Conflict resolution
- Customer service-oriented
- Human resources management
- Team standards
- Organised and efficient
- Operations management
- Environmental impact reduction
- Time management excellence
- Staff training
Languages
Portuguese
Native language
Spanish
Advanced
English
Advanced
Portuguese
Native
References
References available upon request.
Timeline
Operations manager
Green & Fortune - WPP
05.2024 - Current
General Manager - 6 month contract
Graysons - The Haberdashers' Hall
11.2023 - 05.2024
General Manager
CH&CO - Mansion House
01.2022 - 11.2023
Deputy General Manager
CH&CO - Mansion House
07.2019 - 01.2022
Events Manager
CH&CO - Mansion House
04.2016 - 07.2019
Hospitality & Events Supervisor
Royal Thames Yacht Club
04.2014 - 04.2016
Conference and Events Assistant
Grand Connaught Rooms
01.2013 - 04.2016
Bachelor of Business Administration - Hospitality Management
Les Roches International School Hotel Management
01.2009 - 06.2012
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