Analiza Andapon
London
Summary
Dynamic and self-motivated professional with a strong background in customer engagement, product demonstration, and marketing. Demonstrates proactive initiative and exceptional communication proficiency. Adept at accurate inventory management and delivering outstanding customer service. Committed to leveraging skills in product marketing and advertising to drive business success.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Online sales operative
INFIN8 IOS Online Merchandise Business
Manila , Olongapo City
12.2022 - Current
- Conducted regular audits of the website to ensure accurate pricing and availability information.
- Fostered strong relationships with clients through excellent customer service skills.
- Assisted in developing user-friendly interface for company's online sales portal.
- Upheld stringent data privacy standards whilst handling sensitive customer information.
- Addressed technical issues faced by customers during purchase or checkout process swiftly.
- Reviewed customer feedback, implemented necessary improvements in the selling process.
- Worked closely with web developers, optimised site performance for increased user experience.
- Boosted overall sales performance by adopting latest e-commerce tools and technologies.
- Managed online sales platform, ensured smooth operations.
- Trained new employees on company's online sales processes and guidelines.
- Improved customer engagement by addressing queries regarding product details or delivery status.
- Generated leads for potential customers through social media marketing strategies.
- Participated in weekly team meetings, shared insights about market dynamics and consumer buying behaviour.
- Enhanced customer trust and loyalty with prompt service and issue resolution.
- Monitored stock levels to maintain sufficient inventory at all times.
- Promoted product listings on social media, using IG reels to achieve higher exposure.
Homemaker
N/A
London, West Brompton
02.2010 - Current
Internet Cafe Manager
Wilma Relente
Cebu , Yati Lilo-An
03.2003 - 02.2010
- Organised special events at the cafe, attracting more customers.
- Handled customer complaints effectively, preserving the brand image.
- Incorporated feedback from customers into menu adjustments enhancing overall experience.
- Streamlined operations for increased efficiency through effective staff scheduling.
- Liaised with suppliers regularly to ensure timely deliveries of supplies.
- Trained new staff members to maintain quality of service delivery.
- Monitored daily sales using point-of-sale systems, maintaining accurate records.
- Conducted financial tasks such as cash handling and till reconciliation, ensuring accuracy.
- Improved customer satisfaction by delivering prompt and professional service.
- Managed inventory to avoid stock shortages or excesses.
Education
GCSEs - English Language
West London College
London 09.2010 - 09.2012
Skills
- Proactive initiative
- Customer engagement
- Product demonstration
- Product marketing and advertising
- Communication proficiency
- Customer service orientation
- Self-motivation
- Accurate inventory management
Timeline
Online sales operative
INFIN8 IOS Online Merchandise Business
12.2022 - Current
GCSEs - English Language
West London College
09.2010 - 09.2012
Homemaker
N/A
02.2010 - Current
Internet Cafe Manager
Wilma Relente
03.2003 - 02.2010
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