Analisa Caunceran
London,England
Summary
Motivated professional with expertise in client advocacy and community support. Proven ability to adapt to diverse environments through strong interpersonal skills. Experienced in fostering relationships and providing practical assistance to enhance client outcomes. Dedicated Community Volunteer with strengths in client relationship management and community integration. Coordinates programmes that promote inclusion and wellbeing, fostering active participation among service users. Advocates for clients' rights, ensuring their voices influence care planning and decision-making.
Overview
8
8
years of professional experience
Work History
Refugee Support Worker
Kanlungan Migrant Center
London, United Kingdom
03.2025 - Current
- Offered emotional support and companionship, reducing feelings of isolation among clients.
- Encouraged service users to be independent and active members of society.
- Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
- Provided support in social, physical and emotional areas to assist clients with integrating into local community.
- Developed trusting relationships with service users and advocated on their behalf.
- Advocated for clients' rights and interests, ensuring their voices were heard in care planning and decision-making processes.
- Helped clients access community medical, housing and transportation resources.
- Coordinated with social services and other agencies to access additional support for clients, facilitating comprehensive care.
- Conducted client assessments to determine personal or social issues.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
Community Volunteer
All Saints Church Battersea
London, United Kingdom
05.2019 - Current
- Coordinate community programmes, scheduling activities and aligning stakeholders across sessions.
- Supported individuals and families facing hardship through practical, compassionate assistance.
- Organise volunteers for church and community events, coordinating assigned roles and schedules.
- Promote inclusion, wellbeing, and community engagement through supportive program participation.
- Organised cultural exchange events, celebrating diversity and fostering understanding within the community.
- Managed social media platforms, creating engaging content to promote community events.
Nanny/Housekeeper
Private Household
London, United Kingdom
09.2018 - Current
- Cleaned rooms to satisfaction of clients and management.
- Managed daily cleaning, dusting, and vacuuming of assigned rooms to maintain high standards of hygiene.
- Kept floors spotless using Hoovers, mops and brushes for deep cleaning.
- Stocked toilet tissue, paper towels and other bathroom supplies.
- Conducted deep cleaning of bathrooms and kitchens, focusing on sanitisation to meet health standards.
- Removed trash from guest rooms, including emptying bins and properly disposing of soiled linen.
- Kept utility sink rooms in clean, neat and orderly condition.
- Managed bathroom disinfection and sanitisation with limescale descaling, toilet bleaching and floor mopping..
- Built strong, trusting relationships with children, creating a secure and comforting environment.
- Built and maintained positive relationships with parents and children to win trust.
- Maintained open and transparent communication with parents regarding children's progress and any concerns.
- Dropped and picked children from school on time in adherence to school rules.
- Prepared children for school by getting uniforms ready and packing lunch boxes.
- Nurtured emotional intelligence by teaching empathy, sharing, and conflict resolution skills.
- Performed various laundry duties, folding, ironing and pressing to maintain set high standards of cleanliness.
- Disinfected bathrooms, eliminating mould and soap scum from shower stalls and bathtubs.
- Maintained outstanding customer relationships by providing high-quality cleaning service.
- Swept and damp-mopped private stairways and hallways.
- Washed, ironed, and arranged clothing and linens, ensuring a professional presentation.
- Monitored and restocked cleaning supplies, making cost-effective purchasing decisions.
- Helped families by running errands during workday to pick up shopping, drop off mail and walk pets.
Volunteer
Oxfam Charity Shop
London, United Kingdon
09.2021 - 10.2023
- Assisted customers in a welcoming and professional manner.
- Sorted, priced, and displayed donated goods.
- Supported daily shop operations with staff and volunteers.
- Promoted excellent customer service while supporting Oxfam's charitable mission.
- Assisted customers in handling personal items and articles in changing rooms.
Education
Level 4 - Health and Social Care
University of Wales Trinity Saint David
London01-2026
Training - Basic Life Support
Fortuna Mobility/ Training
London01-2023
Training - Food Hygiene Awareness
Fortuna Mobility
London01-2023
Training - Mental Health and Psychosocial Support
Kanlungan Migrant Center
London01-2022
Secretarial
ABADA COLLEGE
Pinamalayan Oriental Mindoro PhilippinesSkills
- Client relationship management
- Case coordination
- Resource navigation
- Emotional support
- Community coordination
- Advocacy skills
- Personal care
- Relationship building
- Volunteer management
- Health and safety
- Cultural awareness
- Record-keeping
- reliable and trustworthy
- Respect for diversity
- Building relationships
- Health and safety procedures
- Client engagement
- Meal preparation
- Dealing with vulnerable clients
- Mental health support
- resilience in difficult situations
- Housekeeping management
- Community engagement
- Time managemet
- Problem Solving
Timeline
Refugee Support Worker
Kanlungan Migrant Center
03.2025 - Current
Volunteer
Oxfam Charity Shop
09.2021 - 10.2023
Community Volunteer
All Saints Church Battersea
05.2019 - Current
Nanny/Housekeeper
Private Household
09.2018 - Current
Level 4 - Health and Social Care
University of Wales Trinity Saint David
Training - Basic Life Support
Fortuna Mobility/ Training
Training - Food Hygiene Awareness
Fortuna Mobility
Training - Mental Health and Psychosocial Support
Kanlungan Migrant Center
Secretarial
ABADA COLLEGE