Ana Laura Santos
Prebbleton,Christchurch
Summary
I have worked in restaurants, bars, retail, childcare, and cleaning which has permitted me to gain valuable work skills such as achieving workplace expectations, assuring customer satisfaction, developing a trusting and caring relationship with both workers and customers resulting in customer loyalty, and maintaining strict and constant cleanings guaranteeing customer safety and satisfaction. My time working as an SEN Lead has allowed me to deliver interventions to young students. As a line-manager, I have been able to become confident in managing staff, coordinating roles/timetables, and ensuring a smooth working team. I hope to use my skills to commit to this role.
Overview
6
6
years of professional experience
Work history
SEN Year Lead and Learning Support Assistant
Raynes Park High School
London
09.2023 - Current
- Provided targeted academic and pastoral support for Year 11 SEN students.
- Adapted strategies and materials in line with EHCP and SEN practices.
- Line-managing a team of support staff, ongoing supervision, training, and perfomance feedback.
- Organising and coordinating staff timetables.
- Supporting whole-school events such as exams, progress evenings, and supporting with transitions of key stages.
- Improved student engagement by providing one-on-one support and guidance.
- Provided behavioural management strategies.
Manager
NYEAT Wimbledon
Wimbledon, City of London
06.2020 - 06.2024
- During my time here I have worked as a waitress, moving up to a bartender then promoted as a manager
- My duties as manager consisted of opening and closing the restaurant
- Managing staff rota, leading meetings within the workplace, maintain a professional environment where staff felt safe.
- Weekly stock checks, and orders.
- Piloted change management initiatives successfully improving organisational adaptability.
Cleaner
Costa Cleaning Service
City of London
01.2021 - 11.2023
- Acquired many cleaning skills which can be extremely useful due to COVID-19 guideline expectations.
- Utilised eco-friendly products to maintain a safe, chemical-free environment.
Front of House/Waitress
Nusa Kitchen
City of London
11.2019 - 07.2020
- Memorised over 20 menu items in order to provide customers recommendation and an exceptional service.
- Achieved skills to successfully resolve any conflicts in a calm manner to maintain customer satisfaction 100% of the time.
Education
Bachelor of Science - Criminology and Sociology
St Mary’s University
Twickenham 09.2020 - 05.2022
A-Levels - Sociology, Photography, Drama, and MFL
Raynes Park High School and Sixth Form
London 09.2012 - 06.2018
ELSA - Emotional Literacy Social Assistance
Raynes Park High School
London 09.2024 -
Skills
- Leadership Skills
- Communication
- Ability to work in a team
- Fast Learner
- Computer Skills
- Customer Service
- Management
- Experience writing and contributing to EHCPs
- Knowledge of social, emotional, and mental health needs in young people
- Trauma-informed practice
- Line-management and staff supervision
- Data tracking and record-keeping
- Fire warden trained, risk assessment awareness
- SEN student support
- Training development
LANGUAGES
Portuguese, native speaker.
English, Native Speaker.
Spanish, Good Working Knowledge.
References
References available upon request as well as further information on previous roles and my academic studies. I do hope you will take me into consideration for the job and I am very excited to be part of your team!
References
References available upon request.
Timeline
ELSA - Emotional Literacy Social Assistance
Raynes Park High School
09.2024 -
SEN Year Lead and Learning Support Assistant
Raynes Park High School
09.2023 - Current
Cleaner
Costa Cleaning Service
01.2021 - 11.2023
Bachelor of Science - Criminology and Sociology
St Mary’s University
09.2020 - 05.2022
Manager
NYEAT Wimbledon
06.2020 - 06.2024
Front of House/Waitress
Nusa Kitchen
11.2019 - 07.2020
A-Levels - Sociology, Photography, Drama, and MFL
Raynes Park High School and Sixth Form
09.2012 - 06.2018