Anakha Anil
Summary
Dedicated professional with expertise in feedback collection and evaluation, team-management, and strategic planning. Demonstrates strong time management strategies and professional ethics, ensuring efficient operations and high-quality customer service. Committed to leveraging skills for organisational growth and success.
Overview
3
3
years of professional experience
Work history
Customer care supervisor
McDonald's
Sydenham, Lewisham
2024.03 - Current
- Supervised the daily operations of the customer care team, ensuring quality service delivery.
- Streamlined processes for quicker resolution of customer issues.
- Enforced adherence to company guidelines amongst all team members for consistent service delivery.
- Tracked employees' performance regularly to identify areas needing improvement.
- Improved customer satisfaction by promptly resolving complaints and enquiries.
Crew member
McDonald's
Sydenham, Lewisham
2023.06 - 2024.03
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
Education
Certificate of Higher Education - Science
Aravukad High School
Punnapra, Alappuzha /2014 - /2016
Bachelor of Business Administration -
Sri Hayagreeva Arts and Science College
Dindigul, Tamil Nadu /2016 - /2019
Master of Science - Global Business Management
University of Roehampton
London, England /2023 - /2024
Skills
- Feedback collection and evaluation
- Team-management
- Time management strategies
- Professional ethics
- Customer Service
- Strategic planning
Timeline
Customer care supervisor
McDonald's
2024.03 - Current
Crew member
McDonald's
2023.06 - 2024.03
Certificate of Higher Education - Science
Aravukad High School
/2014 - /2016
Bachelor of Business Administration -
Sri Hayagreeva Arts and Science College
/2016 - /2019
Master of Science - Global Business Management
University of Roehampton
/2023 - /2024