Summary
Overview
Work history
Education
Skills
Timeline
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Anais Young

Stevenage,Herts

Summary

I am a motivated and dedicated professional seeking a dynamic role within a fast-paced environment. I'm eager to build on my existing experience, I am looking for an opportunity in Out of Home where I can continue developing my skills while contributing to impactful campaigns and client satisfaction.

Overview

5
5
years of professional experience
9
9
years of post-secondary education

Work history

Account Executive

MX
London, City of London
11.2024 - Current
  • Coordinating between clients, media owners, creative teams, and internal departments to ensure smooth campaign execution.
  • Building and maintaining strong relationships with clients
  • Identified opportunities to expand client spend through upselling additional formats, locations, or services based on campaign performance.
  • Negotiated in pricing, terms, and deliverables with media owners and clients to secure favourable outcomes.
  • Skilled in managing multiple campaigns simultaneously under tight deadlines.
  • Thriving in a fast-paced, ever-changing media landscape and staying calm under pressure.
  • Effectively balanced the demands of multiple agency partners, customising OOH media strategies to meet the unique needs of each client.
  • Have led the complete campaign process, handling everything from media planning and trading, to booking confirmations.
  • Regularly engaged with senior leadership, including Directors and CEO's.
  • Worked with agencies across a range of industries, including live performance sectors such as music and theatre, as well as property development.



Senior Compliance Advisor

PayPoint
Welwyn Garden City, Hertfordshire
03.2024 - Current
  • A proactive point of contact within the team for questions and queries.
  • Coached and developed team members skills
  • Ensuring work volumes are managed/prioritised, and making sure that day to day work life runs smoothly.
  • Completing reports and liaising with clients, to ensure client satisfaction.
  • Resolving complex issues and escalations from the clients.

Compliance Advisor

PayPoint
Welwyn Garden City, Hertfordshire
07.2023 - Current
  • Reviewed and resolved complaints to uphold positive company reputation.
  • Ensured company policies were implemented and adhered to.
  • Working at time restrictions, making sure clients are replied to within an hourly timeframe
  • Engaging in a fast-paced work environment, handling numerous outbound calls and promptly responding to emails.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Meeting call handling targets and objectives

Bar Waitress

Waggon & Horses
Stevenage/Graveley, Herts
05.2022 - Current


  • Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Handled customer complaints, provided solutions and managed resolution.
  • Coordinated team members to take, serve and clear orders accurately and promptly.

Bar Supervisor

George & Dragon
Stevenage, Herts
06.2020 - 12.2021
  • Effectively and efficiently dealt with customer complaints, providing solutions and managing resolution.
  • Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.

Education

Bachelor of Arts - Television Production

Bournemouth University
Bournemouth, Dorset
09.2020 - 06.2023

A-Levels - Student

The Barclay Academy
Stevenage, Herts
09.2018 - 06.2020

GCSEs - Student

The Barclay School
Stevenage, Herts
09.2013 - 06.2018

Skills

  • Superb client service
  • Exceptional time management
  • Highly literate with excellent team working skills Able to self-manage and take on personal responsibilities
  • Able to problem solve, assess situations and develop solutions
  • Ability to work under pressure and meet deadlines
  • Experienced in Excel


Timeline

Account Executive

MX
11.2024 - Current

Senior Compliance Advisor

PayPoint
03.2024 - Current

Compliance Advisor

PayPoint
07.2023 - Current

Bar Waitress

Waggon & Horses
05.2022 - Current

Bachelor of Arts - Television Production

Bournemouth University
09.2020 - 06.2023

Bar Supervisor

George & Dragon
06.2020 - 12.2021

A-Levels - Student

The Barclay Academy
09.2018 - 06.2020

GCSEs - Student

The Barclay School
09.2013 - 06.2018

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Anais Young