Anais Young
Stevenage,Herts
Summary
I am a motivated and dedicated professional seeking a dynamic role within a fast-paced environment. I'm eager to build on my existing experience, I am looking for an opportunity in Out of Home where I can continue developing my skills while contributing to impactful campaigns and client satisfaction.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Account Executive
MX
London, City of London
2024.11 - Current
- Coordinating between clients, media owners, creative teams, and internal departments to ensure smooth campaign execution.
- Building and maintaining strong relationships with clients
- Identified opportunities to expand client spend through upselling additional formats, locations, or services based on campaign performance.
- Negotiated in pricing, terms, and deliverables with media owners and clients to secure favourable outcomes.
- Skilled in managing multiple campaigns simultaneously under tight deadlines.
- Thriving in a fast-paced, ever-changing media landscape and staying calm under pressure.
- Effectively balanced the demands of multiple agency partners, customising OOH media strategies to meet the unique needs of each client.
- Have led the complete campaign process, handling everything from media planning and trading, to booking confirmations.
- Regularly engaged with senior leadership, including Directors and CEO's.
- Worked with agencies across a range of industries, including live performance sectors such as music and theatre, as well as property development.
Senior Compliance Advisor
PayPoint
Welwyn Garden City, Hertfordshire
2024.03 - Current
- A proactive point of contact within the team for questions and queries.
- Coached and developed team members skills
- Ensuring work volumes are managed/prioritised, and making sure that day to day work life runs smoothly.
- Completing reports and liaising with clients, to ensure client satisfaction.
- Resolving complex issues and escalations from the clients.
Compliance Advisor
PayPoint
Welwyn Garden City, Hertfordshire
2023.07 - Current
- Reviewed and resolved complaints to uphold positive company reputation.
- Ensured company policies were implemented and adhered to.
- Working at time restrictions, making sure clients are replied to within an hourly timeframe
- Engaging in a fast-paced work environment, handling numerous outbound calls and promptly responding to emails.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Meeting call handling targets and objectives
Bar Waitress
Waggon & Horses
Stevenage/Graveley, Herts
2022.05 - Current
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Handled customer complaints, provided solutions and managed resolution.
- Coordinated team members to take, serve and clear orders accurately and promptly.
Bar Supervisor
George & Dragon
Stevenage, Herts
2020.06 - 2021.12
- Effectively and efficiently dealt with customer complaints, providing solutions and managing resolution.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
Education
Bachelor of Arts - Television Production
Bournemouth University
Bournemouth, Dorset 2020.09 - 2023.06
A-Levels - Student
The Barclay Academy
Stevenage, Herts 2018.09 - 2020.06
GCSEs - Student
The Barclay School
Stevenage, Herts 2013.09 - 2018.06
Skills
- Superb client service
- Exceptional time management
- Highly literate with excellent team working skills Able to self-manage and take on personal responsibilities
- Able to problem solve, assess situations and develop solutions
- Ability to work under pressure and meet deadlines
- Experienced in Excel
Timeline
Account Executive
MX
2024.11 - Current
Senior Compliance Advisor
PayPoint
2024.03 - Current
Compliance Advisor
PayPoint
2023.07 - Current
Bar Waitress
Waggon & Horses
2022.05 - Current
Bachelor of Arts - Television Production
Bournemouth University
2020.09 - 2023.06
Bar Supervisor
George & Dragon
2020.06 - 2021.12
A-Levels - Student
The Barclay Academy
2018.09 - 2020.06
GCSEs - Student
The Barclay School
2013.09 - 2018.06