Anagha Avinashe
Mill Hill
Summary
A dedicated professional with a positive attitude and extensive knowledge of Opera PMS and Micros. Demonstrates excellent communication and customer service skills, coupled with active listening abilities. Possesses strong planning, organisational, and administration skills, with a proven track record of working independently and as part of a team. Flexible, adaptable, and able to work under pressure while maintaining commitment and dedication. Career goals include leveraging these competencies to contribute effectively in a dynamic work environment.
Overview
9
9
years of professional experience
2004
2004
years of post-secondary education
Work history
Receptionist
Tavistock Hotel
London, UK
05.2020 - 05.2025
- Currently working as receptionist at Tavistock Hotel.
- Welcoming guests to the hotel.
- Welcoming guest upon check in and check out
- Taking payments for non inclusive guests.
- Special orders and complaint handling.
- Knowledge of Opera and micros.
- Assigning them checking counters for self check in
- Helping other receptionist with check in if very busy.
- Co-ordinate with housekeeping for ready rooms.
- Due outs and check list to be made.
- Keeping lobby clean at all the time.
- Assisting guests with any queries.
- Informing guests about London monuments, maps and transport.
Customer Service Assistance
Naashta Indian Street Food
Wembley
07.2021 - 04.2022
- Working with Indian food takeaway and snacks corner NAASHTA in Wembley.
- Handling till operation.
- Daily menu planning, purchasing.
- Taking bulk orders and delivering them on time.
- Handing out duties to all the ladies staff working.
- Responsible for day-to-day sales.
Receptionist
Yellow Banana food company
India
04.2016 - 01.2020
- General admin duties.
- Greeting visitors and directing them to the correct person or department.
- Managing the visitors' book and giving out security passes.
- Answering enquiries in person, by phone and email.
- Managing a room booking system and keeping rooms tidy.
- Dealing with incoming and outgoing post and deliveries.
- Arranging appointments and updating records on databases.
- Taking payments and handling invoices.
Education
LLB - Bachelor of Law and Legislation
Amravati University
Front Office Foundation Academy Course - undefined
01.2024 - 01.2024
Skills
- Positive attitude
- Knowledge of Opera PMS and Micros
- Active listening skills
- Excellent communication and customer service skills
- Planning and organizational skills
- Experience and ability to work on my own Initiative and as part of a team
- Administration skills
- Flexible and adaptable
- Ability to work under pressure
- Time Management
- Commitment and dedication
Accomplishments
- Jury member for the LOKADALAT (Peoples court in India) on the city bench.
- Member of the Rural court of Morshi, India since 2005.
- Successfully completed 2 Music exams.
Personal Information
Citizenship: British Citizen
Custom
- Indian classical singing
- Reading
- Cooking
Timeline
Front Office Foundation Academy Course - undefined
01.2024 - 01.2024
Customer Service Assistance
Naashta Indian Street Food
07.2021 - 04.2022
Receptionist
Tavistock Hotel
05.2020 - 05.2025
Receptionist
Yellow Banana food company
04.2016 - 01.2020
LLB - Bachelor of Law and Legislation
Amravati University
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