Ana Ferreira

Private English Tutoring for Specific Purposes

• Provided one-to-one English lessons for non-native professionals, focusing on practical language skills for conversational fluency and workplace communication.
• Delivered informal language training to hospitality and catering staff, prioritising guests' interaction and service language skills to enhance customer experience.
• Tailored private English lessons for non-English speakers, with a focus on travel, tourism, and shopping.

(10-year-old child)

• Maintained an open line of communication with parents for better child care coordination.
• Ensured child safety by supervising activities and providing a clean environment.
• Prepared nutritious meals to encourage healthy eating habits.
• Assisted with homework to enhance academic performance.

• Handled logistics effectively, mitigating potential issues before events.
• Communicated with team members for efficient task distribution.
• Assisted guests during the event, managing over 300 customers.

• Ensured customer satisfaction by providing top-quality coffee and beverages.
• Consistently met or exceeded weekly and monthly targets, increasing sales by 20%.
• Assisted in inventory control measures for effective stock management.

(Three children family - B7, G5, G3)

• Promoted good behaviour with consistent discipline techniques.
• Prepared nutritious meals to encourage healthy eating habits.
• Communicated effectively with parents regarding the child's day-to-day activities and behaviours.
• Provided emotional support during periods of distress or discomfort.

• Enhanced customer satisfaction by efficiently managing all front desk enquiries.
• Consistently assigned to cover for staff during absences or holidays, ensuring smooth operation and continuity of services.
• Assisted with administrative tasks, improving overall functionality of the office.
• Responsible for training the new staff.

Polish 5-year-old-girl who was about to start at kindergarten but did not speak English yet. My role as a teacher was to give her some basic linguistic support in terms of:

• Enhanced child's language abilities through interactive storytelling sessions.
• Assessed individual learner needs, tailoring teaching techniques accordingly.
• Helped child learn numeracy skills using counting games.
• Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.

• Coordinated staff training sessions to enhance skills and knowledge base.
• Addressed customer complaints and resolved issues.
• Prepared meeting rooms before and after use, maintaining a neat appearance at all times.

Teaching learners aged 3 to 65 years old (different levels), group, and one-to-one classes.

• Developed comprehensive lesson plans by integrating educational games and interactive learning tools.
• Constantly assigned for one-to-one and business classes.
• Facilitated cultural awareness sessions, fostering global understanding among students.
• Utilised multimedia resources for dynamic and effective lessons.
• Addressed individual learning needs, ensuring all students grasped lesson material thoroughly.

Academic students in Education - undergraduate

• Taught effective teaching techniques that academics would use in their classrooms.
• Implemented audio and visual methods to improve students' skills.
• Used innovative teaching techniques to enhance learning experience.
• Facilitated group discussions for enhanced peer-to-peer learning.

EJA Government Project - Teaching Young Adults, Adults, and the Elderly

• Fostered strong relationships with students by displaying genuine interest in their personal growth and achievements.
• Promoted a respectful and accommodating learning environment, where diversity is valued.
• Created an empathetic environment, promoting social-emotional development among students.
• Analysed student progress data to identify necessary adjustments to teaching methods or learning accommodations.

High school classes – 14 to 18-year-old students

• Fostered a love for literature by creating an engaging learning environment.
• Designed comprehensive lesson plans for enhanced understanding of literary texts.
• Cultivated critical thinking skills with in-depth literature analysis exercises.
• Encouraged creativity and expression through class discussions and writing tasks.

(Beginner and intermediate levels - all ages)

• Facilitated engaging activities to enhance speaking, listening and writing skills.
• Addressed individual student needs through differentiated instruction and support.
• Utilised creative approaches to make grammar and vocabulary lessons accessible.
• Provided tailored feedback to students and parents, identifying constructive areas for improvement.
• Incorporated content from popular music and films to motivate and engage students.

children aged 2 to 6 years old

• Collaborated with teaching staff to develop educational materials.
• Ensured child safety through constant supervision at playtimes and meals.
• Maintained clean and organised play areas, promoting a healthy space for activities.
• Contributed to the smooth running of daily routines by executing administrative tasks efficiently.
• Facilitated engaging story times to enhance literacy skills amongst toddlers.