Ana Carolina Dias Oliveira
Clinical Applications Specialist
Manchester
Summary
Clinical Applications Specialist recognized for contributions to sales growth, customer satisfaction and product enhancement through delivery of exceptional training and support. Travels to customer sites, initially covering Scotland, north East and West England and North Wales and Ireland, to train customers and new employees on IVUS, coronary physiology and systems.
During my 5 years with Philips I forged good relationships with my customers, where they consider me a trusted advisor.
I have a good relationship with my team, they reach out for advice and support.
In 2020 won an award for best Philips CAS at international level and in 2021 and 2022 kept being nominated for the same award.
Got 10 years experience in the cardiac cath lab, so I know and understand the dynamic of cardiac cath lab teams and understand their demands.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Clinical Applications Specialist
Philips IGT Devices
Manchester
10.2018 - Current
- Conducted product training and application support in on-site hospital settings or via web session for cath lab multidisciplinary teams.
- Supported early-stage and post-sales activities with product demonstrations, installation and customer training on IVUS, coronary physiology and systems associated with these modalities.
- Communicated customer feedback and suggestions to development team for improvement of versions and functionality.
- Developed application quick guides, video tutorials and user guides.
- Operated computer-based systems to retrieve and store information and records.
- Key areas of responsibilities
• Sales support
• Clinical Application Specialist is the knowledge expert on the clinical application of the product / solution / service.
• Supports Account Managers by providing clinical decision support for products and solutions, including sales presentations, product demonstrations. Support and advise the sales force during customer acquisition.
• Actively participate with sales team in coordinating and executing clinical evaluations, product demonstrations and presentations
• Educating sales team on emerging clinical issues and positioning solutions to address these market changes. - Keep up to date with new developments in the clinical application and operating field of the relevant equipment.
• Support new products launches
Customer Training
• Train customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the equipment delivered. - Share with the customer the latest released data and studies.
• (re-)Train hospital staff in case of new releases, upgrade and / or versions (changes) in the operating procedures of the equipment.
• Set up application training schedules in close cooperation with the customer. Provide required applications report on completion of all application visits.
• Ensure that all customers are provided with high quality training and attention so that each customer is fully satisfied with the attention received from the company;
• Ensure that all clinical applications training, with both new and existing customers, complies with the company's quality policy
Customer Satisfaction & Feedback
• Conduct regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction
• Be aware and to manage at all times the safety standards required by the company, including radiation protection, health and safety regulations. In the event of hazards or accidents, to take immediate control of the situation and involve the safety advisor from the Regional office.
• Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner - Support new colleagues that join the team, with a step-by-step approach to make them familiarized with our technology and systems. Also, attend the quarterly meetings with the whole team where we share best experiences, discuss latest data released, objection handling and a quick assessment of our knowledge so we are aware of areas of knowledge that need improvement.
- Lecture in new hires orientation for international markets
Adult Structural Heart Specialist Nurse
University Hospitals South Manchester
Wythenshawe
04.2017 - 09.2018
- Proved successful working within tight deadlines and a fast-paced environment - aiming for TAVI and MitraClip waiting list less than 6 weeks
- Participated in team projects, demonstrating an ability to work collaboratively and effectively (involving geriatric team, cardiothoracic surgeons, cardiologists, anesthetists, vascular surgeons)
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Delivered services to customer locations within specific timeframes (aiming for NHS waiting list less than 6 weeks from referral to treatment).
- Excellent communication skills, both verbal and written.
- Proven ability to develop and implement creative solutions to complex problems (ex. creating one stop clinic to do all exams necessary as pre-op)
- Excellent organizational skills, gathering all the data and exams needed for MDT make a decision of plan of treatment for the patient.
- Liaise with medtech industry clinical support and ensuring the needed equipment was available.
MitraClip Coordinator
University Hospitals South Manchester
Wythenshawe
02.2016 - 04.2017
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
- Wythenshawe hospital was involved in the RESHAPE study, early days of MitraClip for use in Mitral valve disease. It was a completely new role, so I worked closely with the lead consultant and one of the PI's of the study and together we created referral pathways, organized MDT meetings involving cardiothoracic surgeons, imaging consultants, geriatric team, anesthetists.
- Also organized one stop clinic assessments so the patients didn't have to come multiple times to the hospital for the pre-op tests and post-op and follow up clinics.
- Worked together with research nurses collecting the necessary data from the procedure.
- Entered data on NICOR
- Provided professional services and support in a dynamic work environment.
Cardiac Cath Lab Nurse
Manchester Royal Infirmary
Manchester
08.2014 - 04.2016
- Scrubbing technique and second operator for PCI and complex PCI - supported cases with fractional flow reserve, IVUS, OCT, rotablation, IABP, Impella, cutting balloons
- Scrubbing technique for EPS studies, CRT, pacemakers and ablations
- Supported during diagnostic angiograms, injecting intravenous dye for x-ray examination and using catheters to introduce tools needed for medical treatments.
- Supported healthcare team by maintaining responsibility for electrocardiogram monitoring, defibrillation and cardio rehabilitation training.
- Supported physicians throughout introduction of medical devices and vascular closure with collagen plugs and stitches.
- Administered nursing care to cardiac patients undergoing diagnostic, therapeutic or emergency services.
- Recover patients post PCI and organize their discharge home or transfer back to their hospitals.
- Circulating nurse responsible for handing the equipment to the sterile field and pain management of the patient with resource of drugs prescribed by the consultant
- Link trainer for IABP and for Impella
- Mentor for new student nurses and preceptor for newly qualified nurses
Cath Lab Sister
Lancashire Teaching Hospitals NHS FT
Preston
10.2012 - 07.2014
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Cultivated interpersonal skills by building positive relationships with others.
Cath Lab Staff Nurse
University Hospital South Manchester
Wythenshawe
03.2011 - 09.2012
- Scrubbing technique and second operator for PCI and complex PCI - supported cases with fractional flow reserve, IVUS, OCT, rotablation, IABP, cutting balloons.
- Scrubbing technique for EPS studies, CRT, pacemakers and ablations.
- Supported during diagnostic angiograms, injecting intravenous dye for x-ray examination and using catheters to introduce tools needed for medical treatments.
- Supported healthcare team by maintaining responsibility for electrocardiogram monitoring, defibrillation and cardio rehabilitation training.
- Supported physicians throughout introduction of medical devices and vascular closure with collagen plugs and stitches.
- Administered nursing care to cardiac patients undergoing diagnostic, therapeutic or emergency services.
- Recover patients post PCI and organize their discharge home or transfer back to their hospitals.
- Circulating nurse responsible for handing the equipment to the sterile field and pain management of the patient with resource of drugs prescribed by the consultant.
- Strengthened communication skills through regular interactions with others.
- Gained strong leadership skills by managing emergency situations such cardiac arrests.
Cardiac Cath Lab Registered Nurse
BMI Alexandra Hospital
Manchester
10.2009 - 03.2011
- Scrubbing technique and second operator for PCI and complex PCI - supported cases with fractional flow reserve, IVUS, OCT, rotablation, IABP, cutting balloons
- Scrubbing technique for EPS studies, CRT, pacemakers and ablations
- Supported during diagnostic angiograms, injecting intravenous dye for x-ray examination and using catheters to introduce tools needed for medical treatments.
- Supported healthcare team by maintaining responsibility for electrocardiogram monitoring, defibrillation and cardio rehabilitation training.
- Supported physicians throughout introduction of medical devices and vascular closure with collagen plugs and stitches.
- Administered nursing care to cardiac patients undergoing diagnostic, therapeutic or emergency services.
- Recover patients post PCI and organize their discharge home or transfer back to their hospitals.
- Circulating nurse responsible for handing the equipment to the sterile field and pain management of the patient with resource of drugs prescribed by the consultant
- Managing stock levels and introduce new equipment in the cath lab (Guideliner)
- Lead in emergency situations such as cardiac arrests
Education
Bachelor of Science - Nursing Practice
Escola Superior Enfermagem De Coimbra
Coimbra. Portugal 09.2005 - 07.2009
Skills
Workflow processes
Timeline
Clinical Applications Specialist
Philips IGT Devices
10.2018 - Current
Adult Structural Heart Specialist Nurse
University Hospitals South Manchester
04.2017 - 09.2018
MitraClip Coordinator
University Hospitals South Manchester
02.2016 - 04.2017
Cardiac Cath Lab Nurse
Manchester Royal Infirmary
08.2014 - 04.2016
Cath Lab Sister
Lancashire Teaching Hospitals NHS FT
10.2012 - 07.2014
Cath Lab Staff Nurse
University Hospital South Manchester
03.2011 - 09.2012
Cardiac Cath Lab Registered Nurse
BMI Alexandra Hospital
10.2009 - 03.2011
Bachelor of Science - Nursing Practice
Escola Superior Enfermagem De Coimbra
09.2005 - 07.2009
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