Ana Carla Miranda Maneira
Agualva-Cacem,11
Summary
Proven quick learner and goal-oriented professional with a history of enhancing customer satisfaction and loyalty at Gelato Davvero. Skilled in upselling strategies and building rapport, demonstrating excellent organizational abilities and communication skills. Successfully adapted to diverse roles, showing a high capacity for teamwork and individual responsibility. Ready to apply these strengths in Marketing, Management, Administration, and Public Relations.
Overview
3
3
years of professional experience
Work History
Balconista De Gelaria
Gelato Davvero
03.2024 - Current
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
Recepcionista De Hostel
Grupo Auto-Industrial
01.2023 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Empregada De Mesas
Restaurante Valenciana
07.2022 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Balconista
Cubicoda Raizes
11.2021 - 03.2022
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
Empregada Limpeza
Escola De Bombeiros De Linho
03.2021 - 08.2021
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Curso De Ingles - Línguas
Wall Street English
Lisboa07.2023
Formacão Em Higiêne E Segurança No Trabalho -
NWB Lisboa
Lisboa07.2023
Curso De Línguas E Humanidades - Línguas E Humanidades
Escola Secundária Leal Da Câmara
Rio De Mouro07.2021
Curso De Inglés - Línguas
Secundária Leal Da Câmara
Rio De Mouro06.2021
Skills
- Quick Learner
- Goal-oriented mindset
- Upselling strategies
- Building rapport
- Capacidade de organização
- excelente relacionamento humano
- boa comunicação
- alta e rápida capacidade de aprendizagem
- Disponibilidade para trabalhar a tempo integral, e desenvolver actividades em áreas como Marketing, Gestão, Administração e Relações Pública, Inspecção e de mais áreas que me forem propostas
Languages
Portuguese, Spanish, English
Native language
Portuguese
Proficient
C2
Spanish
Proficient
C2
English
Intermediate
B1
Timeline
Balconista De Gelaria
Gelato Davvero
03.2024 - Current
Recepcionista De Hostel
Grupo Auto-Industrial
01.2023 - 06.2023
Empregada De Mesas
Restaurante Valenciana
07.2022 - 01.2023
Balconista
Cubicoda Raizes
11.2021 - 03.2022
Empregada Limpeza
Escola De Bombeiros De Linho
03.2021 - 08.2021
Curso De Ingles - Línguas
Wall Street English
Formacão Em Higiêne E Segurança No Trabalho -
NWB Lisboa
Curso De Línguas E Humanidades - Línguas E Humanidades
Escola Secundária Leal Da Câmara
Curso De Inglés - Línguas
Secundária Leal Da Câmara
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