Anabela Silva

- Booking client appointments over the phone and face to face

- Providing clients with an excellent service, actively listening and responding to their requests and feedback

- Making orders, product procurement

- Providing hairdressing for personal events (weddings, graduation, corporate events)

- Specialised in legal documentation, ensuring precise interpretation.

- Served as a cultural consultant, bridging language gaps.

- Maintained confidentiality whilst handling sensitive documents.

- Improved client relationships by providing accurate and timely translations.

- Handled literary translations, preserving original tone and style.

- Part-time and weekends

- Provided safe and engaging environment by organising creative activities for children.

- Upheld reliable routines to minimise children's stress and anxiety.

- Helped children with personal hygiene needs and taught young children to independently complete care tasks.

- Taught manners and other socially appropriate behaviours enhancing interpersonal development among kids.

- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.

- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.

- Reheated pre-prepared food following standard instructions.

- Studied and re-designed processes to improve quality of coffee and cafe products.

- Placing orders and dealing with invoices

- Managing employee shift times

- Responsible for preparing food and beverage supplies by Masters Catering.

- I was highly motivated and focused on generating leads for catering services, which involved successfully selling tailored catering packages by carefully understanding the unique needs, dietary preferences, and eating options of each client.

- Building strong client relationships was essential to my approach, and I always prioritized their satisfaction. To ensure seamless event execution, I coordinated all the details and negotiated contracts, consistently working towards achieving sales targets while maintaining exceptional customer service.

- My commitment to nurturing client relationships was a cornerstone of my success, as I strived to ensure that every client felt valued and satisfied with their experience.

Sheringhams Fine Foods is a food services supplier located in New Covent Garden Market (SW8). It is a SME employing 140-160 people.

- Taking phone orders and email orders, ensuring high customer service standards at all times

- Replying to corporate emails and proofreading email correspondence for colleagues/managers

- Using route tracking software to monitor drivers and ensure customers were given realistic and up-to-date order information

- Dealing with customer complaints, liaising with senior manager accordingly

Linkclass is a food service supplier located in New Covent Garden Market (SW8). It is a SME employing 80-100 people.

- Taking phone orders and email orders, ensuring high customer service standards at all times

- Replying to corporate emails orders and proofreading email corresponding for colleagues/managers

- Using route tracking software to monitor drivers and ensure customer were given realistic and up-to-date order information

- Dealing with customer complaints, liaising with senior managers accordingly

- Getting the classroom ready for lessons

- Listening to the children, telling stories and reading to them

- Helping children who needs extra support to complete tasks in a calm, patient and encouraging manner

- Instructing small groups, supervising group activities on the playground or inside the classroom

- Looking after (and actively looking out for) children who are upset or have had accidents, completing accident records accordingly

- Helping plan learning activities, completing the relevant administration and ensuring records are up-to-date

- Helping with outings and sports events

- Taking part in training, with a positive can-do attitude

- First Aid qualified

- Receptionist responsibilities including booking in appointments over the phone or face to face

- Ensuring clients were cared for and satisfied with their visit to the salon

- Shadowed main stylists during catwalks and photoshoot events

- Qualified as a Level 2 hairdresser whilst working at the salon

- Became head assistant of junior hairdressers, ensuring work was done to the high standard

- Sales assistant for the salon products as well as making orders