Anabel Sansano
London
Summary
Customer-focused professional with strong communication and organisational skills. Experienced in managing front desk operations, handling calls, and providing exceptional service to visitors and clients. Proficient in using office software and maintaining welcoming environment.
Overview
6
6
years of professional experience
Work History
Receptionist
The Queen's Gate Hotel
London
11.2022 - Current
- Upsell room categories, breakfast packages, and hotel services to maximise revenue opportunities.
- Maintain accurate guest records, reports, and administrative documentation under hotel procedures.
- Provide prompt issue resolution that protects positive guest experiences and outcomes.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
Receptionist Supervisor
The Queen's Gate Hotel
London
04.2023 - 07.2025
- Supervised a team of receptionists, providing training and support to enhance service delivery.
- Provided secretarial support to senior staff by managing calendars, taking minutes during meetings and replying to correspondence.
- Participated in meetings with other departmental heads to align reception services with organisational goals.
- Compiled expense reports and handled petty cash, maintaining accurate financial records.
Sales Executive
Escape Campus SA
London
12.2020 - 04.2021
- Guided prospective clients through sales process, fostering strong customer relationships that led to repeat business.
- Managed customer enquiries and sales activities, enhancing engagement within the Hispanic market.
- Resolved customer concerns to ensure satisfaction and retention.
- Ensured services consistently met client expectations and quality standards.
Education
Certificate of Higher Education - Business & Management
I.E.S. Premià De Mar
Barcelona01-2013
Vocational Education & Training (VET) - Business & Marketing
I.E.S. Premià De Mar
Barcelona01-2015
GCSEs -
Escola El Pilar
Barcelona01-2013
Skills
- Check-in procedures
- PMS Systems (Opera)
- Cash Handling & Payment Processing
- Guest services
- Multilingual Customer Service
- Conflict resolution
Languages
English
Proficient
C2
Spanish
Proficient
C2
Catalan
Proficient
C2
Italian
Beginner
A1
Timeline
Receptionist Supervisor
The Queen's Gate Hotel
04.2023 - 07.2025
Receptionist
The Queen's Gate Hotel
11.2022 - Current
Sales Executive
Escape Campus SA
12.2020 - 04.2021
Certificate of Higher Education - Business & Management
I.E.S. Premià De Mar
Vocational Education & Training (VET) - Business & Marketing
I.E.S. Premià De Mar
GCSEs -
Escola El Pilar