Ana Beatriz Garcia
Summary
I am a twenty-two-year-old professional seeking an opportunity to develop my skills in business finance or customer service. With experience as a receptionist and administrative roles, I have learned how to handle responsibilities and understanding business operations. Currently I am working in a bank, where my skills have developed in both the corporate and public sectors, particularly in finance and public relations . Fluent in Portuguese, Spanish, and English, I am an easy-going individual capable of working both independently and collaboratively. I aim to work to increase success through effective work strategies. with strong organisational skills. Achieving your company goals through exceptional planning and prioritisation.
Overview
7
7
years of professional experience
Work history
Banker
Santander UK
Clapham Junction, Wandsworth
2023.02 - Current
- Utilised financial modelling to predict outcomes.
- Advised customers on investment opportunities to maximise savings potential.
- Translated financial jargon for complete client understanding.
- Built positive customer relationships to increase account satisfaction and loyalty.
- Maintained comprehensive knowledge of regulatory and legal issues to comply with financial industry guidelines.
- Executed sensitivity and scenario analysis to detect risks.
- Structured financial details using data and graphs to negotiate with clients.
The Four Thieves
2022.05 - 2022.10
- Stock management, customer service, problem-solving.
Administration coordinator
Visionary tuition
Battersea
2022.02 - 2022.06
- Email management, Mailchimp, Excel, customer communication, target setting.
- Received and actioned feedback to improve personal performance.
- Demonstrated resilience and composure under pressure for successful project outcomes.
- Adapted to unforeseen challenges with proactive, flexible approach.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
Supervisor
Flavours of Brazil, Clapham Common
2022.03 - 2022.05
- Order management, staff training, price management, cocktail preparation.
Sales Advisor
O2 Telefonica
Wandsworth
2021.04 - 2022.01
- Sales
- Maintained store standards to uphold clean, professional appearances.
- Processed customer payments and set up direct debits for long-term service contracts.
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
Receptionist
Premier Inn
Wandsworth
2018.12 - 2019.07
- Phone calls, email management, customer service, room check-ins.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Wrote professional letters, memos and emails for internal and external business communication.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Acted as first point of contact for wide range of personnel.
Accountant
The Body Shop
Wimbledon
2017.01 - 2017.06
- Stock management, income verification, pricing.
- Assessed accounts and accounting systems in cases of alleged criminal activity.
- Guaranteed compliance of accounting activities with government regulations by performing audits.
- Conducted regular reviews and official audits to validate recordkeeping and controls.
Education
GCSEs - Business
St John Bosco
09/2015 - 06/2017
NVQ Level 2 - Travel & Tourism
South Thames College
Wandsworth 06/2017 - 09/2018
LLB -
University of Liverpool
Business Level 3 -
South Thames College
2019
Skills
- Attentiveness
- fast learner
- confident communicator
- active listening
- problem-solving
- motivated
- multilingual (Portuguese, Spanish, English), transferable skills
- Financial risk assessment
- Customer relations
- Market research
- Time management
- Payroll administration
- Leadership
Timeline
Banker
Santander UK
2023.02 - Current
The Four Thieves
2022.05 - 2022.10
Supervisor
Flavours of Brazil, Clapham Common
2022.03 - 2022.05
Administration coordinator
Visionary tuition
2022.02 - 2022.06
Sales Advisor
O2 Telefonica
2021.04 - 2022.01
Receptionist
Premier Inn
2018.12 - 2019.07
Accountant
The Body Shop
2017.01 - 2017.06
GCSEs - Business
St John Bosco
09/2015 - 06/2017
NVQ Level 2 - Travel & Tourism
South Thames College
06/2017 - 09/2018
LLB -
University of Liverpool
Business Level 3 -
South Thames College