Summary
Overview
Work History
Education
Skills
Timeline
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ANA WIGGINS

Front-Of-House
London

Summary

Versatile and hardworking Receptionist driven to improve productivity and customer relations with professional demeanour and attention to detail. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Highly effective in undertaking administrative and facility tasks. Motivated to achieve outstanding success through prompt communication and helpful approach. Dedicated to exceptional performance and quality standards. Plans to deliver on targets with relative ease.


Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Facilities Assistant/Receptionist

Euromonitor International
Farringdon, London
12.2024 - 06.2025
  • Responding promptly to all tickets raised (from changing the temperature on the floor to more complex requests) on the internal helpdesk system.
  • Covering reception when necessary, during lunch breaks, and on holidays.
  • Carrying out essential office maintenance and minor repairs.
  • Perform daily, weekly, and monthly facilities, health, and safety checks to ensure a safe working environment.
  • Holding office keys/codes safely for out-of-hours responsibilities, to open and close the office on weekends when needed, for contractors to carry out more complex maintenance work.
  • Coordinating and scheduling meeting rooms through Outlook.
  • Fully trained in the outgoing DHL mail from the company’s online account/ special deliveries.
  • Monitoring the franking machine and fully trained to use it (Royal Mail).
  • Monitoring the stationery rooms to ensure they are always fully stocked.
  • Maintaining relevant stock records in Excel spreadsheets.
  • Ensuring good housekeeping practices/putting deliveries away.
  • Escorting contractors around the building as and when required.
  • Managing room set-ups with correct furniture layout for meetings and social events.
  • Setting up the food and drinks provision for events like the quarterly Town Hall, the annual Sales Day or senior VIP events.
  • Regular walk around, checks in the office, and escalating noted issues.
  • Very conscious, with the ability to work unsupervised.
  • Trained Fire Marshal (St. John Ambulance).
  • Full knowledge of Slack Communications/Teams.
  • Represented company and promoted brand with exceptional service.
  • Managed high volume of incoming calls from multi-line telephone system and documented messages.
  • Kept ahead of latest trends in facilities management for potential implementation within own workspace.
  • Coordinated with vendors to ensure timely delivery of supplies.
  • Escalated major issues beyond personal capability level to concerned authority promptly thus preventing further damage or inconvenience.
  • Ensured optimal condition of facilities through routine maintenance checks.
  • Liaised with contractors for larger scale maintenance or renovation projects.
  • Facilitated efficient waste management, contributing to a greener workplace environment.

Relief Porter

Pegasi
08.2024 - 11.2024
  • Meeting and greeting the residents and their guests on arrival.
  • Attending to residents and visitors’ needs and wants within reasonable expectations.
  • Opening doors, carrying parcels and suitcases.
  • Assisting management with maintaining records and daily administration.
  • Reporting any Health and Safety concerns to the General Manager and Deputy Manager.
  • Checking vacant flats on a weekly basis, including running the taps and appliances, checking for leaks and any other potential problems, taking meter readings, noting maintenance issues.
  • Ensuring timely communication with residents, contractors and management via email/ phone.
  • Perform daily/weekly/monthly building checks.
  • Communal key/ apartments key and parcel management.
  • Carry out basic DIY as and when required, this may include changing light bulbs or fuses for example.
  • Oversee tradesmen working on site.
  • Maintain a high level of security measures at the property.

Front-Of-House Coordinator

CRM Students
07.2023 - 09.2023
  • First point of contact for advice and assistance for residents.
  • Providing viewings to prospective residents.
  • Responding to all new inquiries through all mediums, including emails, online chat, and phone calls ensuring that these are answered in a timely and professional manner.
  • Follow up on all interests and ensure that all sales opportunities are explored.
  • Process new applications within the timescales given.
  • Manage the building over the weekend, ensuring visitors are signed in or out as required and entering their details into the visitor log.
  • Overseeing the safekeeping of the building’s keys to allow access for maintenance and repairs when necessary.
  • Contributing to the maintenance of the building by reporting faults or damage to fixtures and fittings.
  • Overseeing deliveries and signing for packages when required.

Warehouse Associate

Amazon
03.2020 - 06.2023
  • Goods Receiving: Receiving and inspecting incoming goods, ensuring accuracy and quality.
  • Order Picking and Packing: Accurately pick and pack customer orders for shipment.
  • Stock Management: Assisting in maintaining organized and efficient warehouse inventory.
  • Quality Control: Ensuring products meet Amazon’s quality standards before shipping.
  • Collaboration: Working as a team to achieve daily operational goals.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Adhered strictly to health and safety rules, fostering a secure working environment.

Retail Assistant

Next Plc
04.2018 - 02.2020
  • Greeting and assisting customers with product inquiries and selections.
  • Providing accurate information about products, promotions, and pricing.
  • Processing sales transactions efficiently and accurately.
  • Maintaining the store’s visual appeal through merchandising and displays.
  • Assisting with stock replenishment and inventory management.
  • Collaborating with team members to achieve store targets.

Education

Degree - Communications

University of Pitesti
Pitesti, Romania
10.2005 - 06.2009

Skills

Building security protocols

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Timeline

Facilities Assistant/Receptionist

Euromonitor International
12.2024 - 06.2025

Relief Porter

Pegasi
08.2024 - 11.2024

Front-Of-House Coordinator

CRM Students
07.2023 - 09.2023

Warehouse Associate

Amazon
03.2020 - 06.2023

Retail Assistant

Next Plc
04.2018 - 02.2020

Degree - Communications

University of Pitesti
10.2005 - 06.2009

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ANA WIGGINSFront-Of-House