Ana-Teodora Torcescu-Neculau
Summary
Dynamic professional with success in in-person sales and effective communication. Exceptional customer support delivered through attention to detail and extensive product knowledge. Recognized for organizational skills and maintaining confidentiality, ensuring high levels of customer satisfaction. Focused on utilizing expertise to drive business growth and enhance client experiences.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work history
Receptionist
The Scotch of St. James
London
09.2024 - Current
- Contributed to successful operations during busy periods by providing essential support.
- Ensured a well-organised reception area, enhancing the professional environment.
- Welcomed incoming customers with professionalism, offering friendly and informed assistance.
- Demonstrated exceptional multitasking abilities while maintaining high-quality work output.
Retail Sales Associate
Fenwick
London, Greater London
12.2023 - 01.2024
- Resolved customer queries using active listening and problem-solving skills.
- Worked flexibly across multiple customer access points.
- Worked checkout and floor sales during peak seasonal trade periods.
- Used open-ended questioning to understand customer needs and recommend appropriate products.
- Advised customers on current company products and services available, tailoring advice to suit customers' needs.
Bartender
The Windmill Soho
London
06.2023 - 07.2023
- Greeted and seated guests to establish prompt, high quality service.
- Processed cash, credit card and voucher payments to fast track process.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Consulted with customers to determine drink and taste preferences, making appropriate recommendations to guarantee customer satisfaction.
Bartender
229 Venue
London
10.2022 - 12.2022
- Prepared alcoholic, non-alcoholic and other beverages for customers and servers in accordance with standard recipes.
- Maintained a clean bar by regular wiping, disposing of debris and bottles, filling ice bins and washing glasses behind the bar as needed.
- Stocked and maintained sufficient levels of beverage products behind bar to assure a smooth service period.
- Confirmed ages of customers to identify eligibility and discontinued service to intoxicated guests.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Kept detailed inventories of supplies, ensuring bar areas were strategically stocked to maintain efficient workflow.
- Maintained brand image by keeping neat personal appearance.
Education
LLB (Hons) - Law
University of Greenwich
London, ENG 2022 - Current
Skills
- In-person sales techniques
- Effective communication
- Outgoing personality
- Superior customer support
- Product knowledge
- Organizational proficiency
- Customer attentiveness
- Confidentiality and discretion
- Meticulous attention
Languages
Romanian, Spanish
Native language
Romanian
Native
Spanish
Native
English
Fluent
Timeline
Receptionist
The Scotch of St. James
09.2024 - Current
Retail Sales Associate
Fenwick
12.2023 - 01.2024
Bartender
The Windmill Soho
06.2023 - 07.2023
Bartender
229 Venue
10.2022 - 12.2022
LLB (Hons) - Law
University of Greenwich
2022 - Current
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