Summary
Work History
Education
Skills
Timeline
Generic

ANA SOFIA MARQUES

Ilford,United Kingdom

Summary

A driven and detail-oriented professional with solid experience in recruitment, onboarding and employee records management. Known for exceptional organisational skills, problem solving abilities and effective communication in collaborating with team members and employees. Enthusiastic about contributing to an HR team and fostering overall organisational development and growth.

Work History

Recruitment assistant

Ecosense
  • Created and posted job ads on various platforms to attract candidates
  • Answered inquiries and shortlisted candidates based on qualifications
  • Managed the full onboarding process for new hires, ensuring compliance and training
  • Filled 200+ vacancies within the first 3 months through effective strategies
  • Addressed employee concerns and resolved HR-related issues promptly
  • Ensured accurate maintenance of recruitment and HR documentation


HR ASSISTANT

Strip Wax Bar
  • Supported with recruitment process, including posting job openings, scheduling interviews and selecting potential candidates
  • Coordinated onboarding processes for new hires
  • Responded to employee inquiries regarding HR policies, procedures and benefits
  • Developed and implemented a new training program for current and new employees
  • Scheduled team meetings and assisted HR Manager with monthly reports
  • Handled administrative office work, including end of day reports for the department
  • Updated records on absence and holidays

HR ASSISTANT / FRONT DESK HOST

Notto Pasta Bar
  • Assisted with recruitment, scheduling interviews, proof of right to work and identity checks, contracts and reference checks
  • Supported HR managers in organizing training programs and employee development initiatives
  • Provided administrative support, including record-keeping for absences, holidays and performance management
  • Developed an understanding of company policies and legal requirements
  • Assisted in training new front desk hosts and provided guidance on best practices

FRONT DESK RECEPTIONIST

Strip Wax Bar
  • Provided excellent customer service experience to generate loyal client relationship
  • Checked in clients and managed their reservations online, face to face, via phone and email
  • Administered all payments and organised financial records and receipts
  • Created and sent out reminder voice messages and emails to clients a day before their appointment
  • Ensuring daily targets are met and team members are upselling products and services

FRONT DESK HOST

Point A
  • Dealing with check-in and check-outs, using Guestline system
  • Managing guest's complaints and quickly providing solutions to issues
  • Awareness of different types of reservation payments and rates
  • Ensuring maximum hotel capacity and upselling hotel services
  • Keeping up to date to hotel's rates, new promotions, offers and services
  • Ensuring hotel review sites responses are up to date and necessary actions have been taken
  • Handle guest's reservations enquiries face to face, via phone and email, such as creating new bookings, refunds, modifying bookings, cancelling reservations

Education

BSc (Hons) - International Hospitality Management

University of Surrey
09.2019 - 5 2023

A-Levels - Finance, Sociology, Spanish and Portuguese

Leyton Sixth Form College
09.2017 - 6 2019

Skills

  • Recruitment and Selection
  • Onboarding and orientation
  • Employee records management
  • Performance management
  • Communication and Interpersonal
  • Complaint handling and Problem-solving
  • Time management and organization
  • Training and development
  • English, Portuguese and Spanish speaker

Timeline

BSc (Hons) - International Hospitality Management

University of Surrey
09.2019 - 5 2023

A-Levels - Finance, Sociology, Spanish and Portuguese

Leyton Sixth Form College
09.2017 - 6 2019

Recruitment assistant

Ecosense

HR ASSISTANT

Strip Wax Bar

HR ASSISTANT / FRONT DESK HOST

Notto Pasta Bar

FRONT DESK RECEPTIONIST

Strip Wax Bar

FRONT DESK HOST

Point A

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ANA SOFIA MARQUES