Ana Silveira
Blackburn,UK
Summary
Professional with strong interpersonal skills and a focus on advocacy for vulnerable populations. Experienced in conducting comprehensive care needs assessments and risk evaluations while effectively managing relationships and collaborating within teams. Resilient under pressure with a proven track record in crisis intervention, committed to enhancing support systems for those in need.
Overview
30
30
years of professional experience
1
1
Certification
Work history
Volunteer Worker
The WISH Centre
Darwen, ENG
06.2025 - 07.2025
- Created visually appealing window displays to attract and engage customers.
- Processed and labelled donations efficiently, enhancing sales opportunities.
- Promoted gift aid scheme to increase charity income from donors.
- Maintained clean and tidy storefronts to ensure positive first impressions.
- Addressed customer queries and complaints promptly, ensuring satisfaction.
- Assisted in sorting and pricing donations to streamline operations.
- Prepared products for display by steaming and presenting items attractively.
- Regularly cleaned work areas to uphold company standards.
SEN Teaching Assistant
TOGETHER TRUST
Manchester, ENG
08.2015 - 10.2017
- Created engaging learning environments that stimulated student participation.
- Fostered confidence and independence in students, enhancing self-esteem.
- Promoted social and emotional well-being, offering comfort during challenging situations.
- Collaborated with teachers and specialists to provide coordinated student support.
- Managed challenging behaviours through effective discipline strategies tailored to individual needs.
- Adapted learning materials to accommodate diverse abilities and learning styles.
- Facilitated communication among students, parents, and staff regarding progress and goals.
- Assisted with administrative tasks, including maintaining accurate records of student progress.
- Encouraged independent learning through structured tasks, boosting self-reliance skills.
- Delivered tailored literacy and numeracy sessions, improving basic skills proficiency.
Supported Living Support Worker
North West Community Services
Manchester, ENG
12.2008 - 08.2015
- Advocated for residents' rights, ensuring compliance and support during critical situations.
- Assisted service users in accessing vital community resources effectively.
- Promoted community engagement to enhance social inclusion and belonging.
- Supported development of individual support plans through comprehensive initial assessments.
- Implemented crisis management strategies to assist residents during emergencies.
- Performed administrative tasks, including efficient filing and appointment scheduling.
- Cultivated strong relationships between clients and families to improve emotional well-being.
- Provided practical advice on daily living, encompassing financial planning and housing support.
General Manager
Rainbow Azores
Angra do Heroísmo, Açores
10.2003 - 09.2007
- Coordinated sales group training to enhance team performance.
- Managed marketing initiatives to align with organisational goals.
- Organised events to promote brand visibility and engagement.
- Oversaw shop operations to ensure optimal efficiency.
- Provided customer support through telephone and face-to-face inquiries, resolving issues promptly.
Student Support Officer
Escola Secundaria Pe Jeronimo de Andrade
Angra do Heroísmo, Açores
08.1995 - 03.2000
- Provided clerical and administrative support to enhance school operations.
- Tracked student attendance and performance, addressing issues promptly.
- Liaised with parents and staff to foster collaboration and communication.
- Selected curricula aligned with students' interests, aptitude, and abilities.
- Referred students to mental health and vocational resources for additional support.
- Facilitated student welfare duties to ensure holistic development.
Voluntary Worker- Domestic violence helpline advisor
Women's Aid
Angra do Heroísmo, Açores
08.1995 - 09.1996
- Answered telephone calls to support victims, survivors, and families affected by domestic violence.
- Provided trauma-informed emotional support tailored to caller needs.
- Assessed each caller's situation to deliver accurate and legally compliant advice.
- Developed safety plans while advising on legal options and available support.
- Facilitated referrals to additional resources for practical assistance.
Education
Foundation degree - Integrative Counselling and Psychotherapy
University of Lancaster
Blackburn, Blackburn with Darwen 08.2025 -
Foundation degree - HND in Health and Social Care
University of Bolton
Bolton 10.2018 - 05.2022
NVQ Level 3 - Health and Social Care
North West Community Services
Manchester 01.2009 - 12.2009
Skills
- Compassion and empathy
- Advocacy and support
- Crisis intervention
- Team collaboration
Interpersonal skills
- Relationship management
- Resilience under pressure
- Risk assessment
- Care needs assessment
- Support for learning disabilities
Certification
Team Leading apprenticeship, 2016-01-01, Present
Languages
Portuguese
Fluent
English
Fluent
Personal Information
- Total Experience: 15
- Community & Social Service
- Healthcare
- Visa status: Eligible to work in the UK: Yes
- Work Permit: Yes
Custom Section
Diploma of Higher Education
Affiliations
Social Justice
Advocating
Volunteering
Music
Photography
Cinema
Travelling
References
References available upon request.
Timeline
Foundation degree - Integrative Counselling and Psychotherapy
University of Lancaster
08.2025 -
Volunteer Worker
The WISH Centre
06.2025 - 07.2025
Foundation degree - HND in Health and Social Care
University of Bolton
10.2018 - 05.2022
SEN Teaching Assistant
TOGETHER TRUST
08.2015 - 10.2017
NVQ Level 3 - Health and Social Care
North West Community Services
01.2009 - 12.2009
Supported Living Support Worker
North West Community Services
12.2008 - 08.2015
General Manager
Rainbow Azores
10.2003 - 09.2007
Student Support Officer
Escola Secundaria Pe Jeronimo de Andrade
08.1995 - 03.2000
Voluntary Worker- Domestic violence helpline advisor
Women's Aid
08.1995 - 09.1996
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